Senior Technical Account Manager
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Your mission
deskbird is seeking a Senior Technical Account Manager with a deep Solutions Engineering background to spearhead the technical success of our global enterprise partners.
Currently this role is a player-coach hybrid. You will act as the ultimate technical safety net for our platform spendingapproximately 50% of your time on deep-dive bug triaging and L3 escalationswith the remaining 50% focused on technical architecture pre-sales discovery and strategic growth.
As we scale the team your focus will shift toward long-term strategy but your initial impact will be defined by your ability to resolve complex technical friction and stabilize our most critical enterprise integrations.
Currently this role is a player-coach hybrid. You will act as the ultimate technical safety net for our platform spendingapproximately 50% of your time on deep-dive bug triaging and L3 escalationswith the remaining 50% focused on technical architecture pre-sales discovery and strategic growth.
As we scale the team your focus will shift toward long-term strategy but your initial impact will be defined by your ability to resolve complex technical friction and stabilize our most critical enterprise integrations.
In this role you will
1. Technical Forensic Work & L3 Escalation (50% Focus)
2. Enterprise Solutions Architecture
3. Strategic Pre-Sales & Enablement
- Act as the ultimate technical authority for escalations from Support Success and Sales.
- Thoroughly investigate debug and resolve high-level integration and product issues.
- When a fix requires a code change you will lead the handoff to our Engineering teams providing clear technical evidence and reproduction steps.
- Identify patterns in bugs to proactively suggest product improvements and reduce future ticket volume.
2. Enterprise Solutions Architecture
- Lead the technical journey for strategic accounts to ensure flawless ecosystem integration.
- Architect and guide setups for SSO/SAML Azure AD/Entra ID SCIM and M365 Calendar Sync.
- Consult on API-driven workflows and automations using tools like or Zapier.
- Build for the long term by defining ownership and fallback processes for integrations.
3. Strategic Pre-Sales & Enablement
- Partner with Sales to navigate security and IT requirements for high-stakes enterprise deals.
- Translate complex customer environments into clear implementation requirements and risk assessments.
- Turn your triaging discoveries into scalable documentation developer guides and internal playbooks.
What you need to be successful
- 4 years in a high-touch technical role (TAM Solutions Engineer or Support Engineer) with a passion for troubleshooting.
- A natural detective mindset with the ability to navigate REST APIs and debug integration logic with ease.
- Deep experience with Enterprise Identity (Azure AD/Entra ID SAML OAuth 2.0 SCIM).
- The ability to explain technical bugs or limitations to non-technical stakeholders clearly and calmly.
- The ability to manage a high volume of technical tasks and escalations without losing precision.
- Excellent English communication skills.
Nice-to-Haves
- Experience in HR Tech Workplace Management or complex B2B SaaS.
- Familiarity with workflow tools like Zapier or Power Automate.
- A history of contributing to developer docs help centers or internal engineering runbooks.
- Basic SQL or data analysis skills to investigate usage patterns and troubleshoot issues.
- German communication skills.
Who You Are:
- You translate IT-speak into business value for stakeholders at every level.
- You dont just close tickets; you solve for the root cause to ensure the same issue doesnt return.
- You bring structure to ambiguity and deliver clarity during complex enterprise situations.
Whats in it for you
- Unlimited PTO:Take the time you need to recharge.
- Annual company summit:Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit).
- Team Bursts:Opportunities to collaborate with your team in person.
- Home office support:Financial contribution to set up a comfortable productive home office.
- Learning & development: Annual budget for coaching certifications and conferences.
- Co-working allowance:Annual budget to work from co-working spaces if there are no deskbird hubs close by.
About us
At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups we are a team of diverse talent from 22 nationalities with vibrant hubs in Berlin Munich Barcelona Paris Pfäffikon Bucharest Belgrade Sofia and Skopje.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
Required Experience:
Manager
About Company
At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimis ... View more
