Technical Enterprise Customer Success Manager

• You will serve as the primary technical point of contact for Enterprise customers post-sale owning the overall technical relationship.

• You will ensure successful implementation and ongoing operation of EGYM solutions within the customers ecosystem.

• You will translate customer technical requirements and issues into clear actionable inputs for Engineering and Product teams.

• You will collaborate closely with a global team and customers and implement global ways of working.

• You will coordinate and drive resolution of technical issues by aligning internal teams ensuring accountability and timely follow-up.

• You will provide structured guidance to customers on integrations APIs and best practices to enable successful deployments.

• You will act as the interface between customer technical teams and EGYM Engineering ensuring clear communication and expectation management.

• You will support customers in navigating complex third-party integrations (e.g. MMS IdP) clarifying responsibilities and dependencies across systems.

• You will lead customer-facing communication during incidents including status updates impact explanation and resolution tracking.

• You will ensure root cause analyses are delivered understood and translated into preventative actions for ourcustomers.

• You will help customers meet technical security and compliance requirements by coordinating internal expertise and aligning on feasible solutions.

• You will identify risks to customer success early (e.g. integration gaps delays misconfigurations) and proactively drive mitigation plans.

• You will enable customer teams through documentation guidance and best practices to reduce friction and increase adoption.

• You will partner closely with Customer Success and Sales to support renewals and expansion by ensuring technical satisfaction and trust.

• You have 35 years of experience in Technical Account Management Solutions Architecture or Technical Consulting within an enterprise SaaS environment

• You have a strong understanding of APIs integrations and system architectures with the ability to guide customers through complex technical landscapes

• You possess experience working with cross-system integrations (e.g. APIs identity providers third-party platforms) in customer-facing environments

• You have the ability to translate customer technical challenges into clear requirements and coordinate effectively with Engineering for resolution

• You have strong communication skills with the ability to engage both customer technical teams and business stakeholders with clarity and confidence

• You have proven ability to manage multiple stakeholders and drive alignment across customer and internal teams

• You have structured problem-solver with the ability to prioritize manage ambiguity and drive issues to resolution without direct ownership of the fix

• You have experience working in complex enterprise environments with high expectations around reliability scalability and compliance

• You have a high level of ownership and accountability for customer outcomes with a proactive approach to identifying and mitigating risks

• You are comfortable operating in high-pressure situations including managing customer communication during incidents or escalations

• You are located in Denver CO and comfortable with aflexible hybrid schedule 2-3 days in office.

• You will earn anannual salary of $90000 to $100000 (plus variable compensation based on results)

• You will have acompetitive benefits packageincluding: health dental and vision insurance 401k with company match monthly wellness phone and internet stipends 14 paid holidays per year and PTO(to name a few!)

• You will be a part of an innovativecommunity where you will work with diverse individuals explore new ways of thinking and expand your capabilities.Our team is full of teachers and learners who work out loud and share their knowledge to enhance each others growth!

Apply now by uploading your documents (CV certificates references salary expectations and earliest possible start date) and specify the job ID#1966.

Contact:Adrianna Jimenez

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