CX Global Program Manager

The CX Global Program Manager serves as a strategic and operational partner to CX Leadership team including Chief Customer Success Office (CSSO). This role is responsible for driving cross-functional CX initiatives managing strategic internal programs supporting executive operations and leading customer engagement initiatives that strengthen customer relationships and business outcomes.

This individual will operate at the intersection of strategy execution communications and operational excellence. The ideal candidate is highly organized proactive collaborative and capable of managing multiple complex initiatives in a fast-paced global environment

Qualifications

• Bachelors degree in business Management Communications or related field.

• 5 years of experience in Program Management Education & Learning CX Operations Business Operations Strategy or related functions.

• Experience supporting senior executives or operating in a Chief of Staff-type capacity preferred.

• Strong understanding of Customer Success and customer lifecycle management in a SaaS or enterprise technology environment.

• Proven ability to manage complex cross-functional programs in a global organization.

• Exceptional executive communication presentation and stakeholder management skills.

• Strong analytical and organizational skills with attention to detail.

• Ability to balance strategic thinking with operational execution.

• Experience with business reporting dashboards and operational planning.

• Highly collaborative with strong influence and relationship-building capabilities.

Preferred Qualifications

• Experience in enterprise software SaaS endpoint management cloud or digital workspace technologies.

• Familiarity with Customer Success platforms CRM systems and business intelligence tools.

• Experience working in high-growth or transformational business environments.