Software Support Engineer Europe
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
Were thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about
Lets dive right in:
- Provide remote and on-site technical support to resolve product issues for our clients.
- Offer technical training and mentorship to field technical service engineers.
- Summarize and draft technical disclosures operation instructions and experience-sharing materials.
- Coordinate with R&D PQA and SQE to resolve major product failures and top issues.
- Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
- Conduct GFM field testing and reviews liaising with HQ R&D model simulation groups and third-party EMS.
- Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.
Your profile
Now in order to fit into this role and be happy for a long time your ideal background should look a lot like this:
- Demonstrated strong work ethic and perseverance in technical roles.
- Experience in software development including development and model simulation.
- Background in knowledge base development or AI development.
- Excellent communication teamwork and interpersonal skills with strong execution capabilities.
- Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
- Solid engineering fundamentals and problem-solving intuition with a focus on firmware and software-enabled systems.
- Proven ability to lead and collaborate across teams fostering cross-functional partnerships.
Why us
About us
We are fighting every day to make our mission happen Clean Power for All!
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Required Experience:
IC
About Company
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao R ... View more
