Senior Financial Services Industry Consultant

Responsibilities:

• Collaborate with customers to understand their technical requirements and business needs
• Deliver and implement technical and care solutions and provide product-related consultation to our customers
• Deliver technical and operational training on Swifts products and solutions to our customers
• Ensure all solutions meet industry standards regulations and recommended approaches
• Manage projects of varying complexities (small to medium size) ensuring effectiveness in meeting customers needs and deliver the projects expected outcomes while maintaining effective communication and expectation management in order to guarantee customer satisfaction
• Manage project risks (security resources budget quality) and escalating issues to management when appropriate
• Manage Care services deliveries for assigned customers (update management operational checks etc.) considering Swifts operational roadmap and customers initiatives
• Keep up to date with industry trends and advancements in Swift products and technologies
• Recommend improvements and optimizations to enhance product performance and customer satisfaction
• Assist the customer in their technical readiness or solution onboarding solving potential issues they face during projects when those fall within ones area of expertise and within the scope of the project thereby ensuring the success of the customer engagement
• Participate in Continuous Improvement initiatives to enhance customer experience. Seeking to improve ways of doing things as well as setting and meeting high standards for own work
• Update knowledge management databases and document problem management procedures for both existing and new products/services as required.

What will make you successful:

• Bachelors degree or above in Computer Science or IT related fields or equivalent experience
• 3 - 8 years experience in technical and system implementation or support and operations preferably in banking and payments businesses.
• Technical skillsets in operating systems (Linux Windows Server or AIX) servers and network
• Knowledge of Perl Java XML Bash JIRA is a plus
• Knowledge of Oracle DB or other Database
• Good knowledge of TCP/IP networking technologies including routers VPN firewalls etc.
• Knowledge of Swift products services solutions and/or standards is a strong plus
• Strong problem-solving abilities for addressing IT product and OS issues
• Proven ability to contribute in a diverse multi-cultural multi-country team environment and the ability to work independently
• Customer Orientation and commitment to deliver
• Good communication and presentation skills
• High attention to details Strong analytical and problem-solving skills
• Willingness to travel (up to 20% within APAC)
• Fluent in English any other Asian languages is a plus

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.