Customer Success Manager (Geotab Vitality)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
About Geotab Vitality:
Geotab Vitality is not just a joint venture; its a pioneering force at the intersection of telematics and behavioral science reimagining how global fleets operate. As a collaborative powerhouse between Geotab and Vitality Global were leveraging Geotabs vast network of 55000 customers and 800 global reseller partners to drive material improvements in driver safety sustainability productivity and efficiency.
What youll do:
The Customer Success Manager / Key Account Manager is responsible for driving customer adoption retention and growth across both internal strategic accounts (Geotab) and external is a high-impact hands-on position that blends customer success key account management and leadership of internal programs. The role ensures customers realize measurable value from Geotab Vitalitys solutions while contributing to the development and scaling of core customer success processes playbooks and engagement role is essential in demonstrating product value internally shaping the customer journey and supporting scalable growth on a global scale.
How youll make an impact:
Own and manage relationships with key accounts including internal Geotab stakeholders and select external customers.
Act as a trusted advisor by aligning product capabilities with customers business outcomes.
Build strong relationships with stakeholders and decision-makers to ensure long-term success.
Drive onboarding adoption and ongoing engagement across customer accounts.
Ensure customers achieve measurable outcomes such as improvements in driver safety efficiency and sustainability.
Monitor customer health and proactively manage risks related to retention.
Champion adoption and engagement within internal Geotab teams.
Develop and execute strategies to increase enrollment usage and sustained engagement.
Troubleshoot and optimize internal onboarding processes including device logistics and setup.
Serve as the internal voice of the customer by capturing insights and influencing product improvements.
Track analyze and report on internal adoption metrics and success outcomes.
Own onboarding for new external customers and pilot programs.
Ensure a smooth transition from Sales to Customer Success.
Deliver training documentation and support early success milestones.
Drive customer retention and minimize churn through proactive engagement.
Identify opportunities for upselling cross-selling and expansion of product usage.
Support renewal processes and account growth strategies.
Contribute to the creation of scalable customer success frameworks playbooks and best practices.
Identify opportunities to improve workflows tools and efficiency throughout the customer journey.
Support the development of repeatable onboarding and engagement models.
Gather and synthesize customer feedback to produce actionable insights.
Partner with Product and Leadership teams to influence the product roadmap and priorities.
Develop customer success stories use cases and advocacy opportunities.
Work closely with Sales Product Marketing and Support teams.
Align on customer strategy onboarding and growth initiatives.
Support strategic initiatives including pilots and enterprise programs.
Mentor and develop junior team members providing coaching on customer success strategy career growth and professional development.
What youll bring to this role:
5 years in Customer Success Account Management or Program Management.
Bachelors degree in Business Technology or a related field (or equivalent combination of education and experience).
Experience in SaaS telematics IoT or technology-driven environments (preferred).
Proven ability to manage strategic accounts and drive customer adoption.
Experience working within or influencing large complex organizations.
Strong relationship-building and stakeholder management skills.
Ability to influence without direct authority which is critical for internal program success.
Data-driven mindset with the ability to track and interpret performance metrics.
Excellent problem-solving and process optimization skills.
Outstanding communication and presentation skills.
Highly organized with the ability to manage multiple priorities simultaneously.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
The annual base salary for this position is the expected annual salary for this role and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills qualifications education and overall experience including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individuals ability to pass a background check.
Hiring Range
$100000 - $125000 CAD
Required Experience:
Manager
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
