Senior Program Manager, Amazon Flex

At Amazon were looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more.

The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on defect prevention programs including continuous improvement diving deep into processes issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting root cause identification problem-solving analytical approach and logical reasoning and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally building scalable mechanisms and communicating to senior stakeholders including Legal Directors and VPs.

Key job responsibilities
Manage Service Level Standards (SLS) for one of the programs we support.
Maintain program quality and exceptional customer experiences.
Help build reporting mechanisms identify opportunities establish mitigation processes respond to executive escalations and work with cross-functional partners to communicate issues and progress.
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
Development of the overall program strategy tactically driving teams in and outside of your organization to deliver.
Define the program (mission vision tenets) set objectives analyze data and drive improvements that are quantified with metrics.
Work autonomously in an ambiguous environment seeking to understand business problems automation limitations and process enhancement requirements.
Partner with teams across the business you support and beyond to source allocate and coordinate resources.
Partner with customers internal/external teams and program and tech teams to determine what projects move forward and in what priority order.
Oversee gaps between teams processes and systems help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented ineffective cross-team collaboration security not considered insufficient stakeholder review etc.).
Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 115600.00 - 160000.00 USD annually