Assistant Housekeeping Manager (FTC 12 months)

W Edinburgh is hiring an Assistant Housekeeping Manager. With W Edinburgh winning the coveted Scottish Hotel of the Year 2025 award and entering the Forbes Travel Guide with a prestigious Recommended rating for 2026 now is the perfect time to join and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in note this is a fixed-term maternity cover role lasting 12 months.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.

ABOUT THE ROLE

Reporting to the Executive Housekeeper the Assistant Housekeeping Manager at W Edinburgh has responsibility for leading the day-to-day operations of the Housekeeping department ensuring all talent have the right resources in place to meet the demands of the hotel in both guest bedrooms and public spaces.

We are looking for someone who is organized detail-oriented and a great people manager.

As Assistant Housekeeping Manager key aspects of your role includes (but is not limited to):

• Ensures knowledge and understanding of Health and Safety regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments for the team.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.
• Handles guest problems and complaints seeking assistance from the Executive Housekeeper as necessary.
• Ensures the team is trained to meet the hotels cleanliness standards.
• Sets a positive example for guest relations.
• Work in collaboration with wider hotel management team to ensure a successful hotel operation.

Our ideal Assistant Housekeeping Manager is someone who has:

• A keen eye for detail.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous experience managing a large team.
• Previous experience working in five-star luxury hotels.
• A positive mindset.
• A genuine passion for their role.

In return for your hard work we give you:

• World class training and development including leadership development
• Unlimited career opportunities (internationally and locally)
• Bonus plan
• Enhanced holiday entitlement starting at 31 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation food and beverage in over 9000 hotels all over the world!
• Discounts for your friends and family

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centerpiece of Edinburghs St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.

This W hotel redefines the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.

If this sounds like the perfect role for you apply to be our Assistant Housekeeping Manager today!