Language Requirement Spanish Italian

Ideal Candidate Profile:

• Any Graduate
• Minimum 2 years of work experience in Campaign Management /Account Management/Performance Marketing
• B2 level language proficiency in Spanish / Italian
• Shifts: 24*7
• Work Mode: Work from Office

Primary Responsibilities

Campaign Management & Optimization

• Monitor and optimize advertising campaigns daily/weekly to ensure performance targets are met
• Analyse campaign metrics including ROAS CTR conversion rates and other KPIs
• Implement bid adjustments budget modifications and targeting refinements based on performance data
• Identify underperforming campaigns and develop action plans for improvement
• Proactively recommend campaign strategies to improve advertiser outcomes

Data Analysis & Reporting

• Utilize Ads reporting tools to extract insights and identify opportunities
• Create performance reports and presentations
• Track and report on key performance indicators and campaign metrics
• Map advertising performance to revenue outcomes
• Leverage data to inform strategic recommendations

Cross-Functional Collaboration

• Partner with Ad Success Teams Sales Seller/Vendor teams and product teams
• Coordinate with internal stakeholders to resolve issues and enable solutions
• Collaborate on the development and execution of advertising plans
• Escalate technical or product-related blockers to appropriate teams

Sales & Revenue Management

• Identify opportunities for revenue growth within existing partner accounts
• Utilize Salesforce CRM to track opportunities activities and pipeline
• Maintain accurate pipeline management

Performance Standards

• Activity Metrics: Meet daily/weekly call volume and opportunity creation targets
• Budget Attainment Targets: Achieve or exceed quarterly and annual Budget Attainment
• Response Time: Respond to partner inquiries within agreed SLA timeframes
• Quality Standards: Adhere to standard Operating Procedures (SOPs) for campaign management
  • QA methodology and ownership will be jointly agreed
  • Defect taxonomy and thresholds will be documented
  • Vendors may raise disputes within defined timelines
  • Root cause attribution will consider tool data and upstream dependencies

Process Adherence

• Follow established workflows for campaign setup optimization and reporting
• Maintain accurate and timely documentation in Salesforce and other systems
• Complete all required training and certification programs
• Participate in quality audits and implement feedback
• Adhere to data security and privacy policies

Continuous Improvement

• Stay current on Ads product updates and industry trends
• Participate in knowledge-sharing sessions and team meetings
• Provide feedback on process improvements and tool enhancements
• Contribute to best practice documentation
• Demonstrate Leadership Principles in daily work

Key Performance Indicators (KPIs)

• Budget Attainment at Account and Ad Product Level
• Number of active managed campaigns
• Campaign optimization completion rate
• Partner satisfaction scores
• Activity metrics (calls emails optimizations completed)

Required Experience & Skillset

• Experience in e-commerce or online advertising
• Bachelor’s or Post graduate Degree (MBA) degree
• Prior experience of managing global clients along with owning up their individual performance goals
• Understanding of digital advertising concepts metrics and best practices
• Superior verbal and written communication skills as demonstrated by experience
• Advanced computer literacy especially in Microsoft Office applications – Excel Word and PowerPoint
• Sound judgment and flexibility in balancing program requirements tight deadlines
• Desire to work in a fast-paced challenging and ambiguous environment
• Ability to learn and adapt to new tools quickly