ServiceNow Software Engineer II

Job Title: ServiceNow Lead Software Engineer

Job Summary.

We are seeking a skilled ServiceNow Lead Developer to design develop configure and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities follow best practices and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

• Design develop and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules Client Scripts UI Policies Script Includes and Flow Designer with advance Level coding skills.
• Develop and maintain ServiceNow modules such as ÏTSM CSM APO MCO Finance Management Employee Centre.
• Build and support integrations using REST SOAP MID Server and IntegrationHub
• Create and manage Service Catalog items workflows FlowDesinger and ETL Integration Hub DataFabric/Zero Copy Connectors
• Perform unit testing debugging and troubleshooting of platform issues
• Support platform upgrades patches and releases
• Collaborate with architects business analysts and stakeholders to gather requirements
• Follow SDLC Agile/Scrum and change management processes
• Maintain technical documentation and knowledge articles

Required Skills & Qualifications

• 6 years of hands-on ServiceNow development experience
• Strong experience with JavaScript REST/SOAP APIs and integrations

(server-side and client-side)

• In-depth knowledge of ServiceNow platform architecture
• Experience with Finance Management and MCO processes (Source-to-Pay Order-to-Cash lifecycle Accounts payable Accounts receivable etc)
• Familiarity with CMDB Discovery and ITSM
• Experience with other Application would be plus like ITOM HRSD.
• Understanding of ACLs roles and security best practices
• Experience working in Agile/Scrum environments

referred Qualifications

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Module-specific certifications (CSM ITSM MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder Service Portal and Workspace configuration
• Exposure to DevOps CI/CD and ATF (Automated Test Framework)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Education

• Bachelors degree in Computer Science Information Technology or equivalent experience
• Min 7 Years of experience in Servicenow

Nice to Have

• Experience with cloud platforms (AWS Azure SAP)
• Knowledge of ITIL processes
• Experience supporting global enterprise environments