SAP Basis Application Support

Position Description:

At CGI we deliver critical SAP services that help organisations operate securely efficiently and at scale. As an SAP Basis Application Support Analyst youll play a key role in supporting and maintaining a complex SAP ERP estate for a major Scotland-based client. Working across a diverse landscape including ECC BW Solution Manager Fiori and Business Objects youll help ensure the stability security and performance of business-critical services. Youll collaborate with onshore and offshore teams to resolve technical challenges implement change and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation ownership and professional development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This is a hybrid position with an expectation to attend the Glasgow office approximately two days per week. Due to the nature of the role there may also be a requirement to support incidents and change activities outside of core business hours.

Your future duties and responsibilities:

In this role you will support and maintain a large-scale SAP ERP environment ensuring the availability performance and security of critical business systems. Youll investigate and resolve technical incidents support change and release activities and contribute to ongoing maintenance and optimisation across a complex SAP landscape. Working closely with colleagues vendors and client stakeholders youll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement.
Youll contribute to technical planning governance and service delivery activities helping to maintain operational excellence across the estate. As part of a collaborative team youll apply best practice approaches to incident management root cause analysis documentation and change implementation while supporting continuous improvement initiatives across the wider SAP environment.
Key responsibilities:
Support & Maintain SAP Basis services across a complex SAP ERP landscape
Investigate & Resolve technical incidents and service requests
Monitor & Manage system performance availability and security
Plan & Deliver maintenance activities patches and service pack implementations
Conduct & Support root cause analysis and problem investigations
Collaborate & Coordinate with onshore offshore vendor and client teams
Implement & Govern changes in line with ITIL and best practice standards
Produce & Maintain high-quality technical documentation
Contribute & Support release management environment management and technical planning activities
Identify & Mitigate risks relating to system stability security and data integrity

Required qualifications to be successful in this role:

To succeed in this role you should have strong SAP Basis support experience within enterprise SAP environments alongside a good understanding of SAP system integration maintenance and release management. Youll bring excellent communication and problem-solving skills with the ability to work collaboratively within technical support teams and deliver high-quality service in a fast-paced environment.
Essential qualifications and experience:
Proven experience in SAP Basis support and administration
Strong understanding of SAP ERP landscapes and component integration
Experience supporting SAP environments including ECC BW Solution Manager Fiori or related technologies
Knowledge of environment management release management and system maintenance activities
Understanding of client copies refreshes and SAP landscape strategies
Experience with incident management root cause analysis and ITIL-aligned support processes
Ability to contribute to infrastructure and technical solution design discussions
Strong written and verbal communication skills
Experience producing technical documentation using tools such as MS Word and Excel
Understanding of SAP security basics including user roles and authorisations
Experience with ASE databases would be advantageous
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Skills:

• Applications Administration
• Incident response
• ITIL
• Problem Solving
• SAP Architecture
• SAP Basis Components (BC)
• SAP ERP
• Technical Analysis
• Release Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.