Business Systems Analyst (Contact Center)

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time.

Your future duties and responsibilities:

Requirements Gathering & Analysis
Collaborate with business stakeholders to elicit analyze and document requirements
Conduct workshops and meetings to understand business processes and needs
Translate business requirements into functional and technical specifications
Documentation & Communication
Create and maintain detailed documentation in Confluence
Prepare business requirement documents (BRDs) functional specs and user stories
Develop data mapping sheets for system integrations and transformations
Clearly communicate requirements to development QA and other teams
API & Data Design
Design and define API specifications (RESTful services endpoints payloads)
Develop and maintain JSON schemas for data exchange
Ensure consistency and reusability in data structures and schema design
Integration & Event Design
Define event specifications for event-driven architectures
Support integration initiatives across systems using APIs and messaging frameworks
Work closely with architects and developers to ensure scalable integration design
Testing & Validation
Create and manage Postman collections for API testing
Support system integration testing (SIT) and user acceptance testing (UAT)
Validate that delivered solutions meet business requirements and quality standards
Stakeholder Management
Act as a bridge between business and technical teams
Engage with multiple stakeholders to ensure alignment and clarity
Provide regular updates and handle feedback and change requests
Continuous Improvement
Identify opportunities for process improvements and optimization
Ensure adherence to best practices in API and data design
Contribute to documentation standards and knowledge sharing

Required qualifications to be successful in this role:

design experience
Spec design
schema creation
Spec
collections
has 10 years of BSA experience
experience in capturing requirements in confluence designing mapping sheets articulating requirements to projects teams and working with multiple business stakeholders.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80000$130000. This role is an existing vacancy.

#LI-GS!

Skills:

• Business Analysis
• Financial Services
• Postman
• RESTful (Rest-APIs)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.