Systems Administrator (Tier 23 Support)

RiVidium is seeking a Systems Administrator (Tier 2/3 Support). This role supports IT Cybersecurity and Data Operations Core Operations and helps deliver mission-focused outcomes for service members families and related stakeholders. Performs PWS C.5.3.1 system administration; handles patching configuration management account provisioning and operational sustainment. This position is contingent upon contract award.

Key Responsibilities

• Perform system administration and operational sustainment activities across enterprise environments.
• Support configuration patching account provisioning troubleshooting and system health actions.
• Coordinate with helpdesk security and engineering teams to restore service and maintain continuity.
• Document actions follow approved procedures and support shift-based operations as required.

Basic Qualifications

• Bachelors degree in a relevant discipline or equivalent professional experience.
• Experience supporting operational or technical environments with shift-based or on-call expectations.
• Ability to satisfy applicable Government personnel security requirements for the assigned role. For IT and cybersecurity workforce positions applicable DoD 8140 training and certification requirements will apply upon award.
• Strong communication teamwork and documentation skills in a mission-focused delivery environment.

Preferred Qualifications

• Experience supporting 24/7/365 operations ticketing workflows knowledge bases and customer support metrics.
• Ability to troubleshoot across applications accounts and infrastructure while maintaining service continuity.
• Experience supporting account lifecycle actions outage communications and operational SOPs.

Work Setting

This role is expected to support work in the Alexandria Virginia schedule includes 24/7/365 shift support including nights weekends and holidays as required.

Required Experience:

Unclear Seniority