Quickbooks Certified Bookkeeper

Bookkeeping & Account Management

• Accurately categorize transactions reconcile accounts and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure every clients books are accurate and up to date

Client Support & Communication

• Serve as the main point of contact for your clients small business owners who rely on your guidance
• Provide empathetic professional and clear communication across chat email and phone
• Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish ensuring satisfaction and trust
• Collaborate with internal teams using tools like Bench App Salesforce and Slack

Qualifications :

• QuickBooks Online Certification is required (active certification)
• 1 year of experience in bookkeeping auditing or tax preparation
• 1 years of customer-facing or client service experience ideally supporting U.S.-based clients
• Excellent spoken and written English proficiency (clear confident and professional communication is a must)
• Strong customer service mindset with the ability to explain financial information clearly and empathetically
• Hands-on experience using QuickBooks Online
• High attention to detail strong problem-solving skills and a proactive approach
• Degree in Accounting Finance or related field (or equivalent experience)

Additional Information :

• Must be based in the Johannesburg  area and available to work North American business hours (9 AM 5 PM EST or PST)
• Must meet Benchs minimum hardware and internet requirements for smooth communication and workflow

Remote Work :

Yes

Employment Type :

Full-time