Lead Analyst Oracle SBC Expert

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Oracle SBC Expert

Position: Lead Analyst

Experience: 10 Years

Category: IT Infrastructure

Main location: Bangalore / Chennai

Position ID: J0326-1835

Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Key Responsibilities
Architecture & Design: Define and implement SBC and ECB solutions for SIP trunking voice routing and interconnects with UC platforms (Microsoft Teams Trading Telephony etc.).
Configuration & Management: Deploy and maintain Oracle SBC/ECB appliances and virtual instances; manage SIP profiles routing policies codecs and security settings.
Voice Integration: Enable Direct Routing/voice interconnect for Microsoft Teams PBX systems and carrier SIP trunks.
Security & Compliance: Implement TLS/SRTP encryption fraud prevention and regulatory compliance (E911).
Performance & Monitoring: Ensure QoS monitor call quality troubleshoot SIP signaling/media issues and optimize SBC performance.
Automation: Develop scripts for provisioning reporting and configuration management.
Incident & Change Management: Lead root cause analysis major incident resolution and controlled change rollouts.
Documentation & Governance: Maintain HLD/LLD SOPs and compliance documentation; enforce voice governance standards.

Required Skills & Experience
10 years in voice engineering; 5 years with Oracle SBC/ECB in enterprise or carrier environments.
Expertise in:
oOracle SBC/ECB configuration HA clustering and virtualization.
oHands on experience in Enterprise Operations Monitoring (EOM) tool
oSIP protocol signalling flows codecs (G.711 G.729 Opus) and media handling.
oIntegration with UC platforms (Microsoft Teams Direct Routing Trading Telephony).
oSecurity: TLS/SRTP certificates DoS protection fraud prevention.
oQoS DSCP NAT/firewall traversal and network optimization for real-time media.
Strong troubleshooting skills using SIP traces logs and diagnostic tools.
Proficiency in automation scripting (Python Shell or similar).
Familiarity with ITIL processes and enterprise change management.
Preferred certifications: Oracle SBC Specialist SIP/VoIP certifications Microsoft Teams Voice Engineer.

Desired Attributes
Analytical & detail-oriented with strong problem-solving skills.
Customer-focused mindset ensuring high-quality voice experience.
Collaborative leader who mentors and drives best practices.
Adaptable to evolving technologies and carrier requirements.
Clear communicator for technical and executive audiences.

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• Python
• Telephony
• VoIP

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.