Front Desk Member Experience Specialist

D1 Training

Job Location:

Lakeland, FL - USA

Hourly Salary: $ 14 - 15

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Opportunity for advancement
Training & development

Front Desk / Member Experience Specialist

Benefits

Flexible schedule
Free uniforms
Training & development
Complimentary D1 membership

This Isnt a Typical Front Desk Job

At D1 Training South Lakeland the front desk is the heartbeat of the facility. Youre not just checking people in youre setting the tone building relationships and making sure every member walks out feeling like they belong here.

We train youth athletes adults and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the member experience as the coaches do on the floor.

If youre the kind of person who remembers names moves fast and genuinely enjoys being around motivated people keep reading.

What Youll Actually Be Doing

High-energy enthusiastic and positive person to join our team as the first person our members see when arriving at the facility. Must be comfortable talking with members of all ages.
You will help create a welcoming organized and professional environment every single shift.

Member Experience

Greet members by name and make them feel like regulars from day one
Manage check-ins and keep class flow smooth during busy windows
Be the go-to person for questions concerns and first impressions
Build positive relationships with athletes parents and adult members

Front Desk Operations

Process memberships transactions and retail sales
Handle incoming calls and inquiries quickly and professionally
Manage scheduling appointment confirmations and daily organization
Help maintain a clean organized and guest-ready facility

Social Media & Community Support

Capture real moments workouts wins and behind-the-scenes energy
Help support social media content by taking photos/videos and sharing authentic moments from the facility
Help tell the story of D1 South Lakeland from the inside

Facility Standards

Keep the lobby turf and common areas clean and guest-ready at all times
Restock drinks snacks and merchandise
Support opening and closing procedures

Who Were Looking For

You dont need a fitness certification or a background in sales. But you do need to show up on time bring energy and care about doing the job right.

The best fit for this role is someone who:

Is naturally good with people and comfortable starting conversations
Stays organized and calm when multiple things are happening at once
Takes ownership if something needs to be done you do it without being asked
Is coachable and open to feedback
Has a genuine interest in fitness sports or athletic performance
Brings both professionalism and positive energy to every shift
Is reliable punctual and consistent

Schedule

This is a part-time role built around our peak operating hours especially afternoons evenings and Saturday mornings.

Afternoon/evening availability is strongly preferred
Morning availability is a plus
Saturday morning availability required

Consistency and reliability matter here. We are looking for someone who can consistently show up with energy and professionalism.

Compensation & Perks

$14-15 per hour
Complimentary D1 Training membership train for free on your own time
A genuinely fun place to work with coaches and members who take their goals seriously
Opportunity for increased responsibility and growth as the business grows

To Apply

If this sounds like you we want to hear from you.

Apply through CareerPlug and tell us a little about yourself specifically:

Why this role is a good fit for you
What great customer service means to you
A time you helped create a positive experience for someone else

We move quickly on candidates who stand out.

Compensation: $14.00 - $15.00 per hour

D1 Training is an emerging fitness franchise that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training we inspire and motivate athletes to reach their goals. At D1 we believe in training the entire body as a unit to produce optimal human performance. No gimmicks no fads; we utilize trusted and proven training techniques used to build the worlds best athletes and deliver the in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

Required Experience:

Benefits:Bonus based on performanceOpportunity for advancementTraining & developmentFront Desk / Member Experience SpecialistBenefitsFlexible scheduleFree uniformsTraining & developmentComplimentary D1 membershipThis Isnt a Typical Front Desk JobAt D1 Training South Lakeland the front desk is the he...