Client Services Representative

Primary Responsibilities:

• Act as the single point of contact for the Design House Print Production Manager and Artwork Planners and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle including estimate creation selection of appropriate projects and sub-projects assignment of resources monitoring project progress and generation of the client/project invoice.
• Translates client requests and requirements into detailed and sometimes technical instructions for project teams.
• Manage the quality of the product and ensure on-timedelivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence including change orders and rework throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client project and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers unique
• Attends client meetings as needed; familiar with processes capacity timelines etc.
• Ensures high quality standards in all client deliverables for final artwork release.
• Partners with the client Client Growth and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency andeffectiveness.

Job Requirements:

• Secondary School/ Diploma/ Degree in Business Studies Management Communication Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven working experience either in a project management client services customer services account management and sales is preferred.
• Possess working experience in pre-press printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Mature hardworking and able to work in a fast-paced environment.
• On-the-job training will be provided.
• Fresh graduates are encouraged to apply.

Required Experience:

Unclear Seniority