Software Development Engineer, AWS Connect-Markov

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Amazon Connect is seeking a Software Development Engineer to build our next phase of innovation in agent scheduling creating toolsets to help customers automate schedule management for their large agent forces while optimizing agent efficiency performance improving agent experiences.

Key job responsibilities
- Designing developing and maintaining complex software systems that power Amazons products and services.
- Architecting and implementing robust scalable and efficient software solutions.
- Collaborating with cross-functional teams including product managers designers and other engineers to deliver high-quality software.
- Continuously improving coding practices testing methodologies and development processes.
- Staying up-to-date with the latest industry trends technologies and best practices.
- Mentoring and providing guidance to more junior engineers.
- Participating in the overall direction and vision of the engineering team and organization.

A day in the life
As a Software Development Engineer you will contribute to all aspects of the software development lifecycle including building an architectural vision and roadmap advocating for our candidates clarifying requirements applying design patterns development documentation testing and continuously improving our operations. You will leverage Amazons industry leading technologies to build systems at scale. You will use your strong verbal and written communication skills to mentor engineers on the team partner with Product Managers and promote the operational excellence of the systems we operate.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN BC Vancouver - 114800.00 - 191800.00 CAD annually