Warranty Administrator Rental Coordinator

What Were Looking For:

Midland Ford Lincoln is seeking a qualified motivated individual to join our team as a Warranty Administrator/Rental Coordinator. If youre a self-starting professional ready to advance your career this is the opportunity for you.

In this role youll manage warranty claims from start to finish ensuring accurate and timely processing while delivering exceptional service to both internal and external stakeholders. The ideal candidate will thrive in a fast-paced environment and collaborate closely with our warranty team internal departments and external vendors.

Benefits:

• Competitive Compensation
• Family-Owned & Operated
• Excellent Culture
• Flexible Schedules
• Comprehensive Benefits Package
• Vision / Dental / Health Insurance
• Paid Time Off
• Retirement Savings Plan 401K with matching benefits
• Opportunities for career growth and development

Job Duties:

• Assist in the opening and closing of all work orders. Perform this function with accuracy and make recommendations and changes as necessary and/or as directed by the department manager.
• Process and file all open OEM warranty claims
• Maintain current warranty A/R status including correction and re-submittal and claim reconciliation
• Ensure warranty claims are appealed with OEM guidelines
• Ensure warranty parts are returned within OEM guidelines
• Responsible for department paperwork filing
• Print/post departmental benchmarks
• Maintain administrative benchmarks i.e. invoicing throughput
• Maintain/monitor database
• Coordinate all future centralized warranty administration
• Perform administrative functions that help any and all departments maintain proper customer satisfaction.
• Help answer telephones and perform administrative duties on an as needed basis.

Requirements:

• High school diploma or equivalent
• Prior experience in warranty processing or administration is required
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to effectively prioritize and manage multiple tasks
• Proficient in using warranty management software and systems
• Knowledge of warranty policies and procedures
• Strong problem-solving and decision-making abilities

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.