On-Site IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
New Cairo Cairo EgyptJob ID:
R0127783Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY S.A.E.Profession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our this role you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization engaging directly with users and serving as the primary point of contact on behalf of other IT teams.
You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.
How Youll Make an Impact
Troubleshoot IT-related issues that require physical on-site support
Provide on-site IT support across multiple locations including both the factory and headquarters (HQ) with flexibility to travel as required
Deliver computers and hardware to users in a ready-to-use state
Provide ad-hoc training on common IT topics and guide users through self-service tools when needed
Manage physical stock of devices and accessories including CMDB updates
Perform regular inventory checks for hardware and related equipment
Coordinate logistics with local providers to ship and move devices across locations
Handle warranty cases in collaboration with relevant OEM vendors
Identify and report risks that may impact OSS service quality
Provide desk-side support for end users IT equipment software in meeting rooms and other collaboration spaces
Support and coordinate with third-party technicians
Conduct regular checks of computer rooms including temperature air conditioning cabling and overall functionality
Follow OSS governance processes including participation in meetings and escalation procedures
Adhere to OSS procedures defined in runbooks SOPs and knowledge articles
Work full-time on-site at the assigned factory location
You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background
Bachelors degree in Information Technology or a related field
Minimum of 2 years of professional experience in IT support
Willingness and flexibility to travel between multiple work locations including factory and headquarters (HQ) as required
Proactive solution-oriented mindset with the ability to work independently
Strong communication skills with proficiency in both written and spoken English
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
IC
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
