IT Services Manager Plymouth

IT Services Manager

• IT Services Manager
• Plymouth Devon (Remote role with travel to client sites)
• c40000 per year
• 25 days holiday plus bank holidays Pension (local government 22%) Life Insurance etc.

The Opportunity:

Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role responsible for ensuring consistent high quality IT support for staff and students across multiple sites.

You will manage IT Cluster Leads the central Service Desk and procurement activity ensuring smooth business as usual delivery and continuous service improvement.

You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.

NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.

Role and Responsibilities:

• Leading company-wide IT service operations and BAU delivery
• Line managing Service Leads and the central Service Desk
• Owning incident request problem and change processes
• Managing IT procurement assets and supplier relationships
• Acting as the key operational escalation point
• Driving service consistency standards and continuous improvement
• Own the solution architecture design and optimisation of operational IT systems including Service Desk tooling and device workflows
• Collaborate with Infrastructure and Governance Leads to ensure alignment with strategic and compliance requirements.
• Maintain architectural documentation system maps and operational workflows.
• Own and oversee day-to-day IT service operations across the business.
• Ensure SLA performance ticket responsiveness and customer satisfaction targets are met.
• Manage resourcing and workload distribution across the business based on demand.
• Lead operational incident request problem and change processes (aligned to ITIL).

Applications:

To learn more about our client and this great opportunity on offer working as an IT Services Manager based in Plymouth Devon; please call and speak with John Noonan here at ISR Recruitment on 0or please email me a copy of your very latest CV () and Ill call you back to discuss the role in more detail.

Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Plymouth as an IT Services Manager and how you can become a part of their ongoing success story.