P&C Liability Supervisor

Key Responsibilities

• Serve as the primary liaison between Davies and MTA TIG Claims Management
• Supervise and manage all Davies TPA claims staff assigned to the MTA TIG operation
• Certify and confirm that all TPA staff:
  • Have successfully completed required background criminal and warrant checks
  • Have passed the required Claims Interview Test
  • Meet all MTA hiring and retention requirements prior to resume submission
• Ensure consistent compliance with MTA/TIG Claims Manual policies procedures and service standards
• Maintain operational readiness audit preparedness and contractual compliance at all times
• Provide effective supervision of claims adjusting staff including:
  • Attendance management (absenteeism and lateness)
  • Performance management and disciplinary actions
  • Retraining and professional development
  • Termination and dismissal processes when required
• Serve as the escalation point for all staffing issues
• Provide clear detailed direction and expectations to adjusting staff
• Initiating contact with appropriate parties within 48 business hours of assignment
• Obtaining recorded or written statements
• Securing police fire and government agency documentation
• Identifying and interviewing witnesses
• Obtaining index information on injured parties
• Securing and evaluating all medical documentation and treatment
• Preparing detailed claim summaries and status reports
• Negotiating and settling claims based on documented liability and damages
• Obtaining vehicle appraisals and MTA estimates
• Identifying subrogation potential
• Conducting or coordinating accident scene investigations as necessary
• Confirm completion of:
  • Daily Diary entries
  • Serious Exposure reports at both staff and supervisory levels
• Ensure adjusters maintain an active caseload of 150175 claims through effective diary management
• Monitor and confirm proper reserving practices and ongoing reserve reviews
• Ensure staff use only MTAapproved vendors and contractors and only with written MTA authorization
• Confirm that unauthorized vendor usage does not occur; Davies bears responsibility for any unauthorized costs
• Coordinate with MTA Defense Counsel:
  • Provide accurate investigative documentation and evidence
  • Assist with litigation preparation and defense strategy
  • Appear in court or hearings as required
• Provide enhanced oversight for highexposure sensitive or serious accident claims at MTAs direction
• Upon completion of MTA TIG training provide initial and ongoing training to Davies staff on:
  • MTA Insurance Claims Management systems
  • Microsoft Word Excel Access and related tools
• Support ongoing system adoption compliance and reporting accuracy

Skills knowledge & expertise

• Bachelors degree from an accredited college or university
• Minimum 8 years of claims experience with emphasis on:
  • General liability
  • Automobile liability
  • Bodily injury claims
• Minimum 5 years of supervisory or management experience
• Extensive knowledge of:
  • Maryland Motor Vehicle Regulations
  • Maryland tort and negligence law
  • Claims investigation evaluation and resolution practices
• Proven experience with litigation management and defense strategy
• Demonstrated ability to recruit train supervise and lead claims professionals

Equal Employment Opportunity & Legal Notices

• Medical dental and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
• Paid holidays
• Life insurance and shortterm and longterm disability coverage