IT Support & Facilities Specialist - Mendoza Argentina

This is an on-site position in our Mendoza office.

At Built were building the future of construction finance and we need a resourceful tech-savvy problem solver in Argentina whos ready to help build our internal IT and workplace operations alongside us.

As an IT Support & Facilities Specialist youll split your time between two critical functions: IT Support (60%) and Facilities Coordination (40%). You wont just reset passwords and restock supplies youll engineer better ways to work automate request workflows shape the employee experience and keep our workspace running smoothly.

This is a hands-on high-impact role where curiosity creativity and a love for making things run better will take you far.

What Youll Do

IT Support (60%)

Deliver and Evolve IT Support

• Be the go-to resource for employees tech needs through Jira Service Management own tickets from intake to resolution or escalation.

• Troubleshoot macOS and Windows devices Google Workspace issues Okta access requests Zoom challenges and more.

• Design and build new request types automations and workflows in Jira to make the support experience smoother and smarter.

• Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

• Support the IT portion of New Hire Orientation (NHO) helping every new Built employee get set up for success.

• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

• Work cross-functionally with People Ops Security and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

• Manage and track company devices in Atlassian Assets (CMDB) own the full lifecycle from procurement to retirement.

• Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.

• Lend your tech skills to internal company events town halls and all-hands meetings.

Document Improve and Automate

• Keep IT processes organized and accessible through Confluence documentation and Scribe guides.

• Help design automation between systems think connecting Okta Jira Slack Kandji to eliminate repetitive tasks.

• Champion process improvement: when you fix a problem once make sure we never have to fix it again.

Facilities Coordination (40%)

Keep the Workplace Running Smoothly

• Serve as a point of contact for office vendors and service providers including janitorial pest control HVAC recycling and secure waste disposal.

• Monitor office supplies and consumables for restrooms kitchens coffee bars and meeting rooms place timely orders through approved channels.

• Manage vendor service schedules and access including coordinating building entry for vendors without badges.

• Track recurring orders and contracts escalate vendor issues and maintain vendor contact records.

Support Workplace Logistics & Culture

• Support workplace logistics including badge creation mail sorting office nameplates and internal event prep.

• Coordinate food programs and beverage services as applicable.

• Assist with shipping receiving and mail distribution.

• Monitor the facilities Jira queue assign requests and communicate updates to employees.

• Partner with other teams on projects like event planning space reconfigurations or team onboarding.

Youll Thrive Here If You

• Love finding elegant solutions to messy problems whether its a broken automation or a broken coffee machine.

• Get excited about automating repetitive tasks and improving workflows.

• Communicate clearly and confidently with everyone from interns to executives.

• Can pivot quickly and learn on the fly in a fast-paced constantly evolving environment.

• Care about the people behind the tickets and the workspace around them not just the technology.

• Are proactive and detail-oriented you anticipate needs before they arise.

• Enjoy creating structure and smoothing out friction in others day-to-day experience.

What You Bring

• 2 years of IT support help desk or office operations experience in a tech-forward environment.

• Deep comfort with macOS Windows Google Workspace and Okta.

• Experience with Kandji or Intune and Jira Service Management.

• Familiarity with vendor management office supply logistics or facilities coordination.

• Strong organizational and time management skills able to juggle daily weekly and monthly tasks across both IT and Facilities.

• Curiosity and willingness to learn automation tools (like Okta Workflows Power Automate or Zapier).

• Professional English proficiency (written and verbal) for cross-functional collaboration with U.S.-based teams.

• Bonus points for A/V support experience Atlassian admin knowledge or light scripting (Python Bash or PowerShell).

Why Youll Love Working on IT at Built

• A modern cloud-first IT environment with Okta Kandji Atlassian Twingate and Google Workspace at the core.

• A collaborative tight-knit IT team that values experimentation and innovation.

• Real opportunities to build systems not just support them youll help shape how IT and Facilities operate at scale.

• Great people great tools and a culture that actually cares about getting things right.