Thesis Internship Management Consulting Song

Internship Details

• Period:4 6months

• Hoursper week:32 - 40

• Location:Hybrid (ITOoffice Amsterdam and work from home)

• Start date:September2026

THE WORK

Hi future changemaker in Consulting!

Are you passionate about improving customer service and helping organizations rethink how they support their customers As a Thesis Intern in the Service team at Accenture Song youll explore how organizations can design and improve their customer service operations processes and ways of working.

In this role you will combine research and hands-on consulting experience. You will learn on the job by supporting client engagements working alongside experienced consultants and contributing to real transformation projectswhile also writing your thesis on a topic that creates real impact.

TeamThe Service Group focuses on the Customer Experience & Service Reinventions domain-the front line of how companies connect with their customers.

Our consultants combine strategy design and technology to help global organizations deliver seamless personalized and intelligent service experiences.

We are especially exploring how AI can revolutionize customer interactions streamline service operations and unlock new business models.

YOUR ROLE

As a thesis intern your role will consist of twomain focusareas:

Research (Thesis)

You will define and write your thesis within the customer service domain combining academic research with practical insights from our projects.

Consulting Support

You will support consultants in their daily work gaining exposure to real client challenges and transformation projects.

Daily tasksYour daily tasks may include:

• Conducting research on customer service digital transformation and AI in service

• Exploring how AI can enhance customer service for example:

• Supporting service agents

• Improving customer interactions

• Enabling more efficient service processes

• Presenting your findings to internal teams and where relevant clients

• Assisting in discovery phases including fit-gap analyses of current service setups

• Supporting the preparation of workshops presentations and client deliverables

• Contributing to internal knowledge development and thought leadership

• Supporting business analysis activities such as structuring problems and identifying improvement opportunities

• Mapping customer service processes and customer journeys

ResearchYou are free to define your own thesis topic within the service domain. Example directions include:

• AI in Customer Service: How can organizations use AI to improve customer interactions

• Service Transformation: How can companies redesign their service operations for the future

• Customer Experience Innovation: From reactive support to proactive personalized service

• AI Adoption in Service: How willing are organizations to adopt AI in customer service

• Future of Service Models: From traditional contact centers to AI-supported ecosystems

We encourage you to bring your own ideas. Your research will ideally connect academic insights with real-world application.You can also bring thesis ideas related to the intersection of AI digital experience and service design-several previous interns have already completed theses in collaboration with clients and Accenture Consultants.

WHAT WE EXPECT FROM YOU

We expect the following qualifications and qualifications from an intern thesis:

• Enrolled in aMastersprogram at a Dutch university

• Proactive and hands-on attitude

• Strong analytical and structured thinking skills

• Interest in consulting and advisory work

• Affinity with customer service (basic understanding of CRM/CCaaSis a plus)

• Interest in AI and its impact on customer service

• Independent working style with a curious and entrepreneurial mindset

WHAT CAN YOUEXPECTFROM US

As a thesis intern in addition to the opportunity to gain hand-on consultancy experience within Accenture Song we would like to offer the following:

• Monthly internship compensation and laptop.

• A personalbuddywithin the organization.

• Access to Accenturesglobal network of experts and AI resources.

• Hands-on consulting experience withinAccenture Song.

• Participation in theSong Talent Factory an intern program that connects you with peers across Songs domains (Commerce Design & Digital Product Creation Marketing and Customer Service).

Song Talent Factory (STF)As part of this program youll:

• Receive professional guidance to shape your career path.

• Collaborate on a real consulting project with other interns.

• Attend skill-building workshops and networking events.

• Join a vibrant intern community with social and learning activities.

From building an app for coffeecatch-upsto dinners after work the Song Talent Factory will make your experience at Accenture Song even more enjoyable!

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