Office Services Coordinator

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

The Office Services Coordinator acts as an ambassador for Clearbrook by cultivating an inviting and engaging environment for employees and external office visitors as well as potential clients and customers reaching out by phone. The Office Services Coordinator will deliver exceptional customer service assistance in accordance with our company values and support leadership with building management needs and vendor relationships.

How You Will Make an Impact:

• Must be able to work on site Monday through Friday from 8:00am 5:00pm local time.
• Oversee the day-to-day operations of the Springfield office.
• Greets and directs internal and external visitors providing resources and logistical support upon request.
• Plans budgets and executes local office engagement events including vendor coordination and internal communications.
• Provides support for internal and external executive meetings & planning sessions supporting catering facilitation and other logistical support as needed.
• Monitors and supports access to building and office suite registering visitors and providing badges to local employees as well as visitors to the broader office portfolio in adherence to internal security protocols.
• Coordinates the receipt and delivery of packages & vendor services in conjunction with building security.
• Maintains office & breakroom supply stock placing orders as needed and completing associated payables in a timely manner.
• Leads and maintains internal communications outlets such as SharePoint pages VivaEngage (internal social media) email communications Teams chat etc.
• Develops and reports on key performance metrics for the department.
• Assists with tracking and completing service requests for all US office locations and remote employees.
• Maintains local conference room calendars and ensures that conference rooms are equipped with facilities and technology resources as requested by internal customers.
• Maintains a well-organized and fully stocked office environment resets conferencing rooms after use and ensures all appliances desks and ancillary furniture are operational and in excellent condition.
• Efficiently coordinates office space utilization including administering Envoy software platform and client utilization.
• Maintains strong working relationships and coordinates with contractors suppliers and property managers including supporting contract negotiations and accounts payable procedures.
• Participates in departmental initiatives to evaluate and improve national vendor relationships.
• Supports and maintains the office Business Continuity Plan and Safety Committee in cooperation with business unit leaders.
• Provides additional support to and ensures the continuity of the departments essential functions (Mailroom and Reception).
• Supports IT in provisioning and de-provisioning equipment and serves as a liaison to end users and the IT department when IT tickets need to be resolved.
• Aids in troubleshooting IT issues as needed.
• Assist with after-hour vendor visits as needed.

What We Need:

• High School Diploma or equivalent.
• 3 Years of relevant facilities or office services-related experience.
• 1 Year of experience using a multi-line phone/console system.
• Proficient in Microsoft Word Excel and Outlook.
• Experienced in greeting and supporting guests and employees using proper etiquette and professionalism
• Team spirit enthusiasm and ability to cooperate with others to accomplish goals.
• Keyboard skills minimum 40 wpm
• Strong verbal skills in speech and written communications.
• Multitasking and prioritizing.
• Dependability and ability to work under pressure.
• Attention to detail.

Physical Demands

• Unless otherwise specified below as an essential function of the job this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.
• Must be able to move about the workspace to access files cabinets office equipment (printer/copier/fax) or observe client settings. Frequently
• Moves equipment/materials across workspace for various needs. Includes activities such as lifting carrying pushing and pulling. Frequently
• Must be able to position oneself to install or adjust work-related equipment including under a work station desk client setting etc. Includes activities such as stooping kneeling crouching and crawling. Rarely