EHS Application Admin

Job Description

Application Administrator EHS Technology

Description

The application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration deployment maintenance monitoring patching and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support performing break-fix activities complex issue resolution root cause analysis and supporting projects involving enterprise and business applications. The application administrator is a subject matter expert in one or more applications and holds vital analytical customer service and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s).

Responsibilities

Application Administration

• Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
• Partner with program leaders business leaders project managers business analysts database administrators network administrators and security engineers on the administration of applications.
• Manage the process of collecting documenting communicating and prioritizing feature requests in collaboration with program leaders internal stakeholders and vendors.
• Analyze applications for function features data requirements input requirements output requirements and internal and external checks and controls.
• Plan coordinate and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups storage and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create configure and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers technology leaders business-side application owners and other stakeholders on application capabilities health roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions operating procedures knowledgebase articles technical drawings and system reference documentation.
• Manage the documentation training and program for Tier 2 and/or 3 support; providing escalated support for service requests inquiries and problems.
• Partner with software vendors for escalated application support reporting bugs recommending features reviewing release documentation and other needs.

Project Management

• Act as Project Manager (as required).
• Define Project Scope KPIs Project Schedule Resource Requirements.
• Develop communication plans and deliver project updates to various stakeholders.

Business Analysis

• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the entity and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation

• Work with applicable workgroups and program leads to develop a training program.
• Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
• Facilitate training sessions to ensure effective knowledge transfer.

Key Knowledge

• Configuring deploying maintaining monitoring and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
• Application administration concepts including application architecture; user and service accounts; services tasks and jobs; and load balancing.
• Application deployment concepts including utilization of multiple application or system environments (development testing staging and production) testing and rollbacks.
• Vendor management concepts including feature requests development roadmaps and release management.
• Project management concepts including business analysis solutioning timeline management and resource management.
• Web browser applications such as Google Chrome Microsoft Edge and Mozilla Firefox.
• Working in operating systems such as Microsoft Windows and Windows Server.
• Information security concepts including confidentiality integrity availability role-based access control (RBAC) principle of least privilege auditing logging and permissions management.
• Information Technology Infrastructure Library (ITIL) best practices tools and processes such as asset access incident and problem management; change control; and service request fulfillment.
• Business processes process mapping and workflows as they relate to enterprise and business applications.
• Understanding of technical configuration requirements for business systems.

Experience:

• 3 years of experience working as an applications administrator applications analyst or similar role in a large organization.
• Experience administering enterprise or business applications (such as CRM CPM ERP EPM ESM HCM/HRIS ITSM PLM SCM WFM EHSMS and WMS systems) for a large organization.
• Experience using IT service management systems (such as SolarWinds Service Desk ServiceNow Freshservice or Cherwell Service Management) to collaborate with others and manage changes incidents problems and service requests.
• Experience working with software vendors on application support development and training.
• Experience with Business Analysis Processes.
• Experience acting as or supporting Technical Project Management is a plus.
• Experience with manufacturing processes and vocabulary is a plus.
• Experience with workplace safety regulations and safe manufacturing practices is a plus.

Additional Information:

• In-person attendance at the office and/or jobsites is required at times for moments that matter.
• Travel is required to support implementation and training.

DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.

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