Behavioral Health Network Sr Manager MD Live Hybrid

The Behavioral Health Senior Manager Network Operations is responsible for leading the strategy performance and scalability of MDLIVEs Behavioral Health provider network. This role provides seniorlevel operational and people leadership across therapy and psychiatry network management with direct accountability for provider access engagement productivity and network performance.

The Senior Manager partners closely with Sales Account Management Clinical/Quality Product Analytics Finance Credentialing Compliance Government Programs and Client teams to ensure the Behavioral Health network meets access standards regulatory requirements and enterprise objectives. This role serves as a primary owner of Behavioral Health network outcomes and applies datainformed decisionmaking to support sustainable growth and an excellent provider and patient experience.

What youll do to make a difference:

• Own endtoend performance of the Behavioral Health provider network including access utilization engagement retention and operational sustainability across therapy and psychiatry disciplines.

• Lead Behavioral Health network strategy translating enterprise and clinical goals into actionable recruiting onboarding engagement and capacity plans informed by access metrics wait times and utilization trends.

• Oversee provider recruiting and engagement operations ensuring timely pipeline movement credentialing readiness and provider activation in partnership with Sales/Acct Mgmt Credentialing Delegations and Provider Services teams.

• Lead capacity planning efforts using analytical models to proactively identify access risks licensure gaps and targeted expansion opportunities.

• Develop and maintain dashboards scorecards and recurring executive reporting to monitor network health SLAs wait times utilization and provider engagement metrics.

• Use quantitative and qualitative data to assess performance evaluate initiatives support ROI analysis and recommend operational or financial course corrections.

• Serve as the primary escalation point for complex provider access or network issues impacting quality experience or compliance.

• Partner crossfunctionally with Sales/Acct Mgmt Clinical Leadership Product Compliance Government Programs Finance and Analytics to ensure network operations align with regulatory requirements (e.g. NCQA CMS state standards) and contractual obligations.

• Represent Behavioral Health Network Operations in executive forums audits Quarterly Business Reviews (QBRs) and enterprise initiatives.

• Provide direct leadership to Behavioral Health network operations staff including goal setting coaching/development performance management workforce planning and talent development.

• Foster a culture of accountability continuous improvement collaboration and datadriven decisionmaking.

What youll need to be successful:

• High school diploma or GED required bachelors degree preferred.

• 7 years of progressive experience in healthcare operations provider network management or related leadership roles.

• Demonstrated peopleleadership experience in complex matrixed environments.

• Experience leading Behavioral Health clinical or virtual care provider networks strongly preferred.

• Strong analytical skills with experience using data to inform operational decisions and performance improvement.

• Proven ability to influence crossfunctional stakeholders and drive outcomes without direct authority.

• Excellent written and verbal communication skills including experience presenting to senior and executive leadership.

• Process improvement experience.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.