Associate Director, Product Manager

• Assist in the development and execution of product strategies working with senior managers to implement initiatives that support business growth and profitability.
• Collaborate with internal teams (e.g. Risk Finance Operations) to manage and optimize the product offering.
• Support the development of business cases for new initiatives contributing ideas that align with business objectives and customer needs.
• Manage product lifecycle and help ensure smooth implementation of new programs and enhancements.
• Contribute to the creation and execution of strategic roadmaps for the product including financial and customer experience justifications.
• Monitor competitive trends and industry developments to keep the product offering relevant and competitive.
• Work with technology teams to translate customer needs and product objectives into actionable backlog items.
• Assist in managing vendor relationships ensuring alignment with product goals and service level expectations.
• Help communicate product updates and deliverables to key stakeholders ensuring alignment on goals and timelines.
• Assist in facilitating cross-functional collaboration to resolve issues and remove blockers for the product development team.
• Support the identification and management of operational and training activities to ensure smooth product implementation.
• Contribute to the ongoing refinement of processes and practices to improve efficiency and delivery of product initiatives.
• Lead discovery business casing and execution in order to bring the products to market in a timely manner.
• Negotiate with external organizations including insurers and Managing general agencies in order to expand EQBs partner institutions and approved carriers.
• On a daily basis create and maintain various reports which will assist with the management of efficiency
• On a daily basis communicate with staff members to ensure company goals and objectives are understood and achieved. Communicate with external contacts and business partners to strengthen and promote the Equitable Bank brand in the marketplace

• Undergraduate degree in business or related field
• 9 years Product Management experience in the financial services industry with2-3 year of Lending experience preferred
• Demonstrated experience applying product management principles in a real-world environment
• Continuous learning mindset with exposure to modern product delivery and discovery practices
• Strong leadership and coaching skills
• Established and meticulous organizational skills
• Sound multi-tasking skills and excellent attention to detail
• Autonomous ability to make decisions under pressure
• Provide ongoing coaching and mentorship to direct reports supporting skill development career progression and high performance.
• Set clear goals and expectations deliver regular feedback and conduct performance reviews to drive continuous improvement.
• Foster a culture of learning accountability and collaboration within the team.
• Highly developed verbal and written communication skills with the ability to respond in a clear concise and professional manner
• Excellent time management analytical and problem solving skills
• Experience with financial products in the decumulation space
• Committed to providing superb customer service
• Demonstrated ability to use MS Office (MS Word and Excel)
• Sound knowledge of mortgage lending
• Completion of a post-secondary degree preferably in a financial field
• Proven ability to thrive and perform well in a constantly changing high volume and high intensity environment
• Sound knowledge of AML & ATF practices
• Elevated knowledge of fraud risk in the mortgage industry
• Fluency in French considered an asset

The incumbent is responsible for driving stakeholder alignment across the organization and implementing change across both Insurance Lending and Reverse Mortgages. The incumbent will also experience the common day-to-day challenges that come with leading and supervising people.