Practice Supervisor, Pulmonary Einstein (Jefferson) Philly Main Campus

Job Details

Job Description

This is a working Supervisor role within the Pulmonary Department; assisting on the floor both clinically and administratively when needed. Medical Assistant Certification and/or experience is a plus.

Essential Functions:

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson.
• Serves as key Front Desk coordinator/troubleshooter to assure registration and scheduling
• functions are working smoothly and oversees patient flow.
• Supervises and monitors front desk. Provides coordination of staff coverage and schedules.
• First line supervisor for regarding office personnel items including new employee training disciplinary and performance management. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.
• Customer service focused. Responsible for maintaining a safe efficient and welcoming environment for Jefferson patients and staff.

Education & Experience Required:

• High School diploma or GED required. Bachelor degree preferred.
• Typically requires at least 0-2 years of experience in a Physician Practice or Healthcare setting.

Knowledge Skills and Abilities Required:

• Understanding of the necessity and value of teamwork ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organizations customer support policies standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g. word processing email presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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