CasualSeasonal Client Intake Specialist

The Delaware Office of Defense Services (ODS) is committed to ensuring that every personregardless of income background or circumstanceis treated fairly and respectfully in the justice system. As Delawares public defender agency ODS protects constitutional rights supports individuals and families during difficult moments and works to strengthen trust and fairness across our communities.

Our mission is zealous advocacy for the people. This simple but powerful commitment guides every aspect of our work and reflects our belief that justice must be accessible humane and rooted in dignity for all Delawareans. Our work is carried out by a team of dedicated attorneys and professionals across Central Administration the Public Defenders Office and Office of Conflicts Counsel. More than 200 staff members serve Delawareans with compassion integrity and a deep belief that dignity equity and justice must be accessible to all.

Assistant Public Defenderstogether with investigators forensic social specialists mitigation specialists client advocates legal assistants and administrative staffstand beside adults and youth navigating criminal and delinquency charges. They also represent parents in abuse and neglect proceeding in the Family Court helping protect the fundamental rights of families and ensuring parents have a meaningful voice when facing life-altering decisions. Across all case types our teams connect clients with needed services challenge systemic barriers that deepen inequity and advocate for outcomes that promote healing stability and stronger communities. Through this work ODS strives to ensure that justice in Delaware is not just a principle but a lived experience for every person we serve.

Casual Seasonal Client Intake Specialist

The Office of Defense Services seeks a highly motivated organized and enthusiastic Client Intake Specialist to fill a casual seasonal role within thewithin New Castle County based at our Leonard L. William Client Intake Specialist is the first interaction clients have with the Office of Defense Services professionalism people skills and confidentiality are critical.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class:

• Conduct in-person telephone and virtual interviews.
• Assist clients in completing eligibility forms.
• Entering initial information into a case management database
• Answering the main switchboard and directing callers to staff and making referrals.
• Processing office files by updating information in a database.
• Creating and sending form letters.
• Responds to client phone calls and correspondence in a professional and timely manner.
• Perform preliminary analysis and check for case conflicts.
• Perform administrative tasks.
• Interpreting/translating (assuming additional language fluency).
• Perform other tasks as required and directed by supervisory staff.

Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Possession of an associates degree or higher.

OR

1. One year experience in a Behavioral or Social Science related field.
2. One year of experience in applying laws rules regulations standards policies and procedures.
3. Interviewing experience and knowledge of applicable interviewing techniques.
4. Six months experience in record keeping.
5. Strong assessment writing speaking interpersonal skills.
6. Six months experience in using an automated information system to enter update modify delete retrieve/inquire and repot on data.

• Please be sure to upload a recent copy of your resume as you complete the application process for this posting.
• This position is exempt from the State of Delaware Merit System.
• This posting may close before 5/4/2026 upon filling the vacant position.

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required.
• Applicants must possess a valid Drivers License (not suspended revoked. or cancelled or disqualified from driving). A satisfactory criminal background check is required as a condition of hire and to maintain employment.

This is a Casual/Seasonal position currently approved to work up to 29.75 hours per week and is a non-pension eligible position without healthcare and/or other benefits.

The Office of Defense Services is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call . TDD users should call the Delaware Relay Service Number 1- for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.