Director of Rooms

What youll do

• To take overall responsibility for the management of the housekeeping maintenance and front office teams ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping maintenance and front office.
• Responsible for the accurate completion of all people documentation including payroll recruitment disciplinary and grievance and appraisal documentation.
• To coach and develop the team ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping maintenance and front office teams.
• To pro-actively project manage any changes in policies and procedures for housekeeping maintenance and front office.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers forging long-term relationships with suppliers and contractors.
• To ensure all health and safety procedures and policies are adhered to at all times.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• You are an experienced commercially savvy operator and have prior experience in a similar role.
• You are comfortable with the strategic as well as day to day detail.
• You have a high level of verbal and written communication skills and computer skills.
• You have experience of Micros Fidelio Opera and KnowCross.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.

Additional Information :

Whats in it for you...

• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• A competitive package and plenty of opportunity for development.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

Remote Work :

No

Employment Type :

Full-time