Slovenian-Speaking Customer Service Representative (Hospitality)

Location: Barcelona Spain
Schedule: Full-time Rotational shifts (09:00 20:00 MondaySunday)

Contract: Temporary (with long-term opportunities)

Salary: 21262 gross/year benefits

Start: 18/05

Ready to turn travel challenges into great experiences

Join a global leader in the hospitality and travel industry where every interaction matters. As a Customer Service Representative youll be the voice behind seamless travel experiencessupporting international travelers and accommodation partners across the world.

If youre passionate about helping people solving problems and working in a fast-paced multicultural environmentthis role is built for you.

Your Mission

As part of a dynamic support team you will:

• Support international travelers and partners via phone and email

• Understand investigate and resolve customer inquiries related to bookings payments and technical issues

• Act as a mediator between customers and accommodation providers worldwide

• Follow structured processes while delivering personalized solutions

• Ensure high-quality service and customer satisfaction in every interaction

What You Bring

Must-Have Skills

• Slovenian (C2/native level) English (advanced)

• Strong communication & interpersonal skills (written and spoken)

• Comfortable with Office 365 CRM tools and digital platforms

• A problem-solving mindset with a solution-driven approach

• Positive resilient attitude when handling complex cases

• Goal-oriented and adaptable to changing priorities

Nice to Have

• Experience in customer service or contact centers

• Familiarity with hospitality or accommodation platforms

• Strong emotional intelligence and customer empathy

• Ability to think critically and improve processes

• Collaborative mindset with a proactive entrepreneurial spirit

What Youll Gain

Working Conditions

• 38.5 hours/week with rotating shifts

• 27 days of paid holidays/year

• 3 weeks of paid training ongoing coaching

Benefits & Perks

• Feel Good Program: Spanish classes team activities quizzes & prizes

• Private health insurance (upon permanent contract)

• Flexible compensation (transport & nursery support after probation)

• Work in a diverse international environment

• Modern office near Glories & Westfield shopping center

Relocation Support

Moving to Barcelona Weve got you covered:

• Flight ticket arranged and paid by the company

• 1 month accommodation in a private studio

• Assistance with documentation and onboarding

Why Join Us

• Be part of a fast-growing industry-leading project

• Gain valuable experience in travel tech & global customer care

• Unlock career growth opportunities in an international company

• Work where your voice truly makes a difference

Apply Now!

Ready to start your international career in sunny Barcelona

Send your CV today and take the first step toward an exciting journey in hospitality customer experience.