IT Service Management Platform Specialist

Status:Permanent Full Time

Working Conditions: Hybrid

Education Level: 4-Year University education in Computer Science Software Engineering or a related field.

Base Location: Oshawa ON

Shift: Days

Travel: 10%

Deadline to Apply: May 15 2026

Salary Range: $1664.34 - $2583.30 Per Week

Electrify your career and help build a brighter tomorrow.

Whether you work in the skilled trades or are a business professional a career at OPG is an opportunity to electrify your life on -- and off -- the job.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic strategic and results-driven professional to join our team in the role of IT Service Management Platform Specialist.

Reporting to the Senior Manager IT Services this position is responsible to deliver OOTB-first standardized ServiceNow ITSM solutions and automation governed with audit-ready controls and disciplined release/upgrade practices to measurably improve service speed reliability and customer experience.

KEY ACCOUNTABILITIES

• Deliver enterprise ServiceNow ITSM solutions across Change Incident Major Incident Problem Request Service Transition and Knowledge to improve measurable service outcomes (speed quality reliability customer experience).
• Apply an OOTB-first configuration-over-customization approach to minimize technical debt while preserving platform maintainability and upgradeability.
• Standardize ITSM user experience and traceability by implementing consistent state models workflows task flows notifications and SLAs that enable audit-ready execution and reporting.
• Enable compliant stable change outcomes by configuring and governing risk-based Change Management (models/templates risk assessment approvals scheduling/windows control points).
• Build performant supportable automation using forms/UI policies business rules client scripting and flow-based automationbalancing usability maintainability and upgrade compatibility.
• Reduce release risk and improve deployment predictability through disciplined promotion practices across dev/test/prod including controlled deployments and ATF-enabled regression coverage.
• Maintain upgrade readiness and operational stability by supporting impact assessments regression validation remediation and post-upgrade stabilization for ServiceNow releases.
• Strengthen data foundations and digital experience by improving CMDB model/relationships and data quality governance and by enhancing CX/portal/digital experience capabilities (as applicable) aligned to platform standards and security controls.

QUALIFICATIONS

• 4-Year University education in Computer Science Software Engineering or a related field.
• Minimum six (6) years of hands-on ServiceNow development experience with demonstrated depth in ITSM modules.
• Valid ServiceNow Certified System Administrator (CSA) and ITIL v4 certification as a mandatory qualification.
• Strong understanding of ServiceNow data model configuration vs customization principles and impact analysis within a large-scale enterprise environment.
• Experience implementing standardized ITSM patterns (workflows/state models task flows notifications SLAs) supporting audit-ready traceability.
• Demonstrated ability to produce technical documentation and participate in peer reviews / defect resolution supporting sustainment readiness.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive equitable and accessible environment. If you require accommodation during the selection process please contact

What makes a career at OPG different

With operations across Ontario OPG is one of the most diverse power producers in North America. As the largest generator in Ontario we meet approximately 50% of the provinces electricity needs largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs) refurbishment projects and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

Please submit your application online at OPG thanks all those who apply; however only candidates considered for an interview will be contacted.

#LI-Hybrid

Please note: All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

The base salary range considers many factors including but not limited to experience education and training including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range and salary is dependent on numerous factors. For management roles the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such we encourage applicants from equity-seeking communities (Indigenous Peoples racialized persons persons with disabilities and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.