Director Digital Customer Growth

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The Director of Digital Customer Growth leads strategy execution and operational excellence for largescale digital platforms that power customer experiences across and related digital channels. This role drives product vision through daily and Product Launch delivery balancing customer outcomes business objectives and technical rigor while partnering closely with Engineering Marketing Analytics Platform and Operations teams.

Key Responsibilities

Own endtoend deployment strategy and execution for critical customerfacing digital platforms with accountability for performance reliability scalability and operational readiness.

Lead coach and develop a team of execution managers and release leaders establishing clear priorities execution standards and measurable outcomes.

Drive governance for complex release and deployment workflows ensuring auditability operational discipline and effective risk management across environments.

Partner crossfunctionally with Engineering Marketing Analytics Platform and Operations teams to deliver integrated highimpact digital solutions.

Champion datadriven decisionmaking leveraging performance metrics to guide prioritization optimization and continuous improvement.

Serve as a senior stakeholder for crossorganizational initiatives providing leadership alignment executive communication and decisive issue resolution.

Continuously improve operating models tools and processes to reduce friction improve efficiency and accelerate timetovalue.

Leadership & Impact

Operates with a strong enterprise mindset balancing speed quality and scale.

Sets a high bar for operational excellence accountability and execution rigor.

Builds and sustains highperforming teams through coaching mentorship and clear ownership.

Recognized as a trusted partner and leader across business and technology organizations.

Required Qualifications

Bachelors degree or equivalent experience

10 years of experience in technical product management digital platform delivery or largescale execution leadership

5 years of experience in people leadership roles including managing managers or senior leaders

Proven experience leading complex digital releases and deployment ecosystems

Strong crossfunctional leadership experience partnering with Engineering Product Marketing Analytics and Platform teams

Demonstrated ability to operate at both strategic and executional levels

Preferred Qualifications

Experience supporting hightraffic consumer digital platforms

Strong background in modern delivery models CI/CD and operational governance

Experience driving process transformation and tooling modernization

Technical & Platform Experience

Content & CMS

Adobe Experience Manager (AEM)

AJO for Personalization Journeys

Adobe Analytics

Catalog & Commerce

Commerce Tools

ATG Catalog

Work Intake & Tracking

Workfront (daily release intake task execution approvals)

JIRA (Akamai tickets routing configuration)

Testing & Validation

Crossbrowser and device testing tools

Release & Runtime

Akamai (CDN redirects edge configuration)

RoCache (cache management)

Production publishing and release verification tools

Digital Asset Management

Aprimo DAM

Technologies (Preferred)

JAVA Javascript React Html CSS

Orchestration knowledge

Our Director - Digital Customer Growth earns between$191400 - $287200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

Call to action

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.