Associate Lead Consultant Palo Alto Firewall

Experience

Job Description

Required Technical/ Functional Competencies

Primary Focus (Must-Have):

Palo Alto SASE / Prisma Access / GlobalProtect
Incident investigation & resolution
Log analysis (Prisma firewalls Sentinel)
Policy review optimization and cleanup
Automation to improve troubleshooting efficiency (scripts AI/automation ideas)

Secondary / Learnable Skill:

CyberArk Endpoint Privilege Manager (EPM)
Policy creation for least-privilege access
End-user engagement to define requirements
Automation of elevated privilege workflows

Key insight: Someone strong in Palo Alto SASEwith the ability to learn CyberArk EPMis preferred; expecting expertise in both upfront is unrealistic.

Incident Management Expectations
Primary responsibility: Assist and lead incident resolution
Access:
Can make changes within Palo Alto SASE
Cannot directly change firewallsmust coordinate via tickets
Incident volume:
610 incidents/day max primarily during APAC hours
Recent example:
Global outage impacting Australia & India occurred during US late night
Highlighted need for time-zone-aligned coverage.

Upskill India infrastructure team on:
Palo Alto SASE platform concepts
Remote networks tunnels service connections
Improve and streamline:
Security rules in SASE
Policies in CyberArk EPM
Identify and implement automation opportunities

Required Behavioral Competencies

Accountability:

• Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work.

Collaboration:

• Reaches out to others in team to ensure connections are made and team members are working together.
• Looks for ways to integrate work with other teams identifying similarities and opportunities making necessary changes in work to ensure successful integration.

Agility:

• Demonstrates openness to the possibilities that change presents and begins to plan for how role may change.
• Works with others to prepare for change.

Customer Focus:

• Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication:

• Communicates well-organized ideas information and data to broad and diverse audiences across the Organization (through formal and informal presentations).
• Helps others identify their appropriate audience.

Drives Results:

• Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation.

Resolves Conflict:

• Identifies and understands the source of conflict addresses and overcomes.

Certifications