Internet Field Service Technician

Company Description

Total Highspeed is a locally owned and operated company with over 15 years of experience in the wireless internet business. Our knowledge of wireless technology allows us to provide superior quality high-speed internet where DSL and cable simply cannot reach. Currently we service over 150 cities in Southwest Missouri and Northwest Arkansas making us the largest wireless internet provider in the state of Missouri.

Job Description

Field technicians install fixed wireless internet service in residential and commercial buildings. Additionally they are dispatched to address service calls as they arise switch out equipment when new upgrades are available as well as disconnect equipment when necessary. Field technicians are the face of the company and so they are personable and have great face-to-face customer service skills. Field technicians think outside-the-box when problem-solving and are able to find multiple solutions to a single problem. Many technicians develop specialties and certifications in certain areas such as relays telescopic pole installs or business installs. Our field staff are the core of operations for the entire company.

Job duties consist of:

• Driving to multiple locations daily.
• Gaining access to customer roof with a ladder.
• Using provided equipment to test for adequate signal strength.
• If signal is adequate using various tools to mount equipment on customers roof then running a cable from the roof to a desired location inside the building.

Candidate must:

• Have a high school diploma.
• Maintain a clean courteous and professional demeanor.
• Be physically able to lift and move up to 75 pounds.
• Be physically able to climb ladders to rooftops while carrying tools & equipment.
• Be physically able to work outside during all types of weather conditions.
• Have mechanical experience including the use of hand tools cordless drill saw socket set and crimpers.
• Have a basic knowledge of computers routers and switches
• Have a basic understanding of networking and internet addressing.
• Have a valid state drivers license and a clean driving or safety record.
• Meet 275lbs weight limit due to safety restrictions.
• Be able to work independently & efficiently to meet deadlines.
• Mandatory 90 day probation period for all new employees.
• Two years technical training a plus.

Required Experience:

IC