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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

This position is onsite and requires working in the office five days per week located in Atlanta GA.

Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Own endtoend production support for ATM platforms networks middleware and integrations

• Ensure 24x7 availability of ATM services including:

  • Transaction processing

  • Switching systems

  • Cash management interfaces

  • Network connectivity and vendor integrations

• Lead global onshore and offshore production support teams (L1/L2/L3)

• Establish clear ownership and handoffs across time zones

• Define follow-the-sun support models for ATM operations

• Ensure consistent ITIL process adherence across all regions

• Manage oncall rotations escalation paths and knowledge sharing

• Coach and mentor teams to improve operational maturity and performance

• Manage relationships with ATM vendors switch providers network providers and OEMs

• Drive vendor SLAs escalations and root cause accountability

• Coordinate joint incident response and problem resolution

• Ensure vendor changes align with production stability and risk guidelines

• Own ATM service SLAs OLAs and KPIs

• Monitor and report on:

  • ATM uptime

  • Transaction success rates

  • MTTR

  • Incident recurrence

• Provide regular service health and operational performance reporting to leadership

Required Qualifications: The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree and equivalent combination of advanced education and experience which could include any combination of 8 years of experience in IT software engineering 5 years relevant business experience (i.e. making technical-related decisions on the business side) 5 years experience in project management and at least 2 years of management experience

• Broad and in-depth knowledge of technology trends competitive environment regulatory requirements and trends and IT strategies employed to continually meet the demands of clients and regulators

• Ability to translate enterprise level strategic planning information into software and data management needs create business plans and turn them into effective business solutions

• Executive level communications skills including strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services

• Ability to lead projects of significant complexity and risk exposure particularly with enterprise-wide implications

• Ability to exercise judgment in solving technical operational and organizational challenges in the context of complex business objectives and priorities

• Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives

Preferred Qualifications:

• Strong hands-on experience with ATM environments and banking systems

• Understanding of:

  • ATM transaction flows

  • Switching platforms

  • Network connectivity and reconciliation

• Experience supporting high-volume customer-facing financial systems

• Familiarity with security and compliance requirements in banking

• Proven experience managing distributed onshore and offshore teams

• Strong incident leadership under pressure

• Excellent stakeholder and executive communication skills

• Ability to balance operational stability regulatory compliance and business urgency

• Bachelors degree in Computer Science Engineering or related field

• 10 years of IT operations / production support experience

• 5 years in managing ATM or banking production environments

• 3 years managing onshore/offshore teams

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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