Director, Child Sponsorship Field Content Production

With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.

Come join our 31000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Key Responsibilities:

Note: Hiring Location: Preferably in Asian countries where World Vision is registered to operate.

Job Purpose

As Director Child Sponsorship Field Content Production you will provide global strategic and operational leadership for the end-to-end production ecosystem delivering more than 20 million digital and printed sponsor content assets annually across 50 Field Offices 20 fundraising markets and up to 380 language combinations.

This role is accountable not only for operational excellence and quality assurance but for leading a multiyear transformation of the global sponsorship content production model aligned to the Sponsorship Initiative and World Visions evolving digital and technology strategy. You will lead large distributed multicultural teams across multiple countries and labour contexts oversee complex vendor ecosystems and direct significant change programmes that redesign processes roles capabilities and technologies for the future.

The role contributes directly to child and sponsor retention operational cost optimisation and organisational scalability ensuring sponsor communications remain ethical culturally appropriate brand-aligned emotionally resonant and increasingly datadriven. You will partner closely with Global Technology Product Marketing and Field Operations leaders to deliver an integrated field-to-sponsor production capability that is resilient future-ready and globally coherent.

The role will ensure production transformation measurably contributes to sponsor engagement satisfaction and retention outcomes aligning operational excellence with evolving sponsor experience models.

Key Responsibilities

Global Production Quality Review Operations 30%

• Provideenterprise-level leadershipfor global sponsorship content production and quality review operations ensuring consistent delivery quality compliance and scalability across all regions. This includes accountability for:
• High-volume multi-format multi-language production at global scale
• Manage commercial arrangements with 15 fundraising offices and content delivery from 50 field offices
• Performance management of distributed internal teams and external vendors
• Governance of surge capacity models and global delivery resilience
• Financial stewardship cost optimisation and value-for-money outcomes

End Results

• A globally coherent reliable and cost-effective production operation that consistently meets sponsor field and market expectations at scale.

Strategic Programme & Project Leadership 15%

• Leadcomplex cross-functional multi-year programthat redesign sponsorship content production in response to the Sponsorship Initiative and future digital engagement models. This includes:
• Ownership of integrated programme roadmaps milestones risks and dependencies
• Collaboration with GTD Sponsorship Initiative SOs to implement multiple concurrent projects spanning process technology data and organisational change
• Alignment of delivery across Global Centre Field Offices Support Offices and external partners
• Senior stakeholder engagement and decision support
• Co-design future content and production models in partnership with Experience Marketing and Product leaders to ensure operational scalability aligns with sponsor journey innovation.

End Results

• Strategic programmes are delivered on time and on scope enabling sustainable transformation of sponsorship production capabilities.

Transformation Automation & Future-State Design 20%

• Act as theprimary business leader for transformation of the sponsorship production value chain moving beyond incremental improvement to fundamental redesign. This includes:

• Defining and delivering the future-state operating model validation and production
• Introducing AI enabled and data driven quality models
• Leading organisational change as roles skills and workflows evolve
• Partnering with Global Technology and Digital Enablement teams to implement the sponsorship tech spine
• Introduce AI-enabled and data-driven quality and personalisation models that enable scalable innovation across digital and emerging engagement channels.

End Results

• A future-ready production ecosystem that is simpler faster more automated and aligned to evolving sponsor engagement models.

Global Quality Risk & Brand Stewardship 20%

• Provideexecutive stewardshipof global content quality ethical standards and brand integrity across all sponsorship communications. This includes:
• Setting global quality frameworks and decision rights
• Managing reputational and operational risk in sponsor-facing content
• Ensuring cultural sensitivity and child-centred safeguarding principles
• Using data and analytics to continuously refine quality thresholds

End Results

• Sponsor communications consistently protect children strengthen trust and reinforce long-term sponsor engagement.

International People Leadership & Organisational Change 10%

• Lead and developlarge Manila and internationally distributed teamsacross multiple countries and labour contexts. This includes:
• Leading through change as roles and capabilities evolve
• Building leadership capacity within regional and functional leads
• Managing complex vendor and outsourcing relationships
• Creating a high-performance accountable and purpose-driven culture

End Results

• Teams and partners are aligned capable and motivated to deliver both operational excellence and transformation outcomes. Regular reporting and strategic insights on KPIs QA outcomes and sponsor satisfaction are delivered to leadership to support informed decision-making.

Executive Engagement and Partnership Collaboration 5%

• Represent Field Content Production with senior Support Office staff including the Sponsorship Initiative structures. Influence enterprise decision-making through:
• Clear articulation of operational implications and trade-offs
• Data-led insights and scenario modelling
• Trusted partnership with leaders across the organisation

End Results

• Sponsorship production considerations are embedded in strategic decisions at enterprise level.

KNOWLEDGE SKILL AND EXPERIENCE

Required Education training license registration and/or Certification

• Masters degreein Business Administration Operations Management Programme Management Change Management or a related disciplinerequired

Required Professional Experience

• 12 years experience in senior global operations production or transformation leadership roles.
• Good understanding of Child Sponsorship and development programming preferably with World Vision.
• Proven leadership ofcomplex multi-country teamsacross diverse cultural legal and labour environments
• Demonstrated success leadinglarge-scale transformation programmes not just process improvement
• Advanced programme and project management capability including governance benefits realisation and risk management
• Strong change leadership experience including workforce transition and capability uplift
• Experience operating in highly federated or matrixed organisations
• Strong commercial acumen including vendor strategy contracting and performance management
• High level of data literacy with ability to translate operational data into executive insight and strategic decisions
• Demonstrated skills in managing cross-cultural and cross-functional groups and teams.

Preferred Experience Knowledge and/or other Qualifications

• Capability to streamline steps reduce duplication and simplify handoffs.
• Familiarity with continuous improvement methodologies to eliminate waste and variation including lean thinking / six sigma.
• Experience leading AIenabled or digital production transformations
• Background in global content publishing marketing operations or complex service delivery environments
• Familiarity with large-scale sponsorship donor engagement or customer lifecycle models
• Experience working with global technology platforms and enterprise data flows.
• Experience working across cultures and within complex organizational structures.
• Proven commercial acumen including MOUs and RFPs.
• Experience in Jira Power Bi Excel and Conference or Kissflow desired.
• Skilled in stakeholder engagement across cultures time zones and organisational levels.

Required Language(s)

• Excellent written and verbal English is required.

Positions physical requirements

• As expected for a virtual office environment with the addition of frequent travel and the need to accommodate work across multiple time zones.

Applicant Types Accepted: