Workplace and Collaboration experience Lead

ABOUT US

PHINIA: Advancing sustainability today powering a cleaner tomorrow.

PHINIA is an independent market-leading premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships with a strong brand portfolio that includes DELPHI DELCO REMY and HARTRIDGE. With over 12500 employees across 43 locations in 20 countries PHINIA is headquartered in Auburn Hills Michigan USA.

At PHINIA we Provide fuel systems electrical systems and aftermarket products and solutions of the highest quality developed and manufactured responsibly that are designed to enhance efficiency and reduce the environmental impact of vehicles industrial machinery and other doing so we contribute to a cleaner tomorrow treat our people and surrounding communities with respect and hold ourselves accountable to robust ethical standards.

Our Culture

PHINIA promotes and cultivates an inclusive culture and diverse perspectives strives to maintain its reputation for excellence thrives on the power of collaboration and fosters the development of our talented employees. We believe in making a positive impact through our business and actions and we take our collective responsibility seriously.

Career Opportunities

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history strong culture new technologies and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

KEY RESPONSIBILITIES

Key Responsibilities

• Lead PHINIAs workplace & collaboration strategy across devices M365 (Teams SharePoint OneDrive Viva Exchange Online) meeting rooms/AV and selfservice experiences.

• Own PHINfo (PHINIAs chatbot) adoption content quality and outcomesposition it as the primary entry point for support; enable shiftleft with automation guided workflows and knowledge.

• Define and enforce governance security and usage standards (naming lifecycle templates retention DLP external sharing) for collaboration platforms in partnership with Security and Governance.

• Drive personadriven journey design (onboarding provisioning hybrid work frontline/plant use cases); prioritize roadmap by impact and user feedback.

• Manage user communicationsmonthly IT Spotlights tips & tricks release highlights adoption campaigns and change communications.

• Modernize endpoint and collaboration foundations: Intune/Endpoint Manager Autopilot zerotouch device lifecycle optimization and policy baselines for Windows/macOS/mobile.

• Lead meeting space modernization and reliability (Teams Rooms/AV room booking digital signage hybrid meeting standards) with clear deployment and support models.

• Integrate collaboration tools with enterprise systems (identity/SSO HRIS ITSM document & records mgmt lineofbusiness apps) and ensure accessibility and compliance.

• Enable automation using Power Platform (Power Automate Power Apps bots) to streamline business processes and reduce ticket volumes.

• Monitor experience and adoption analytics (CSAT XLAs usage/capacity ticket deflection PHINfo resolution) and execute improvements based on insights.

• Maintain platform documentationarchitecture diagrams governance playbooks runbooks templates and KB articleskept current and searchable.

• Manage vendors/MSPs licensing and roadmaps; evaluate new features/DEX tools/AI companions and lead pilots with measurable success criteria.

• Partner with HR Security Facilities Communications Service Desk and Infrastructure to deliver cohesive crossfunctional experiences and site rollouts.

• Lead training/enablement for champions and end users; scale digital adoption through tailored learning pathways and change programs.

• Ensure audit data protection and compliance alignment across workplace and collaboration platforms

What were looking for

• Bachelors or Masters in Computer Science Information Systems or equivalent experience.

• 812 years in digital workplace collaboration platforms enduser computing or employee experienceideally in distributed/multiplant environments

• Deep expertise in Microsoft 365: Teams SharePoint OneDrive Exchange Online Viva and Teams Rooms/AV.

• Strong handson with Intune/Endpoint Manager Autopilot Windows 10/11 (macOS/iOS/Android a plus).

• Proven governance design for collaboration (templates external sharing retention DLP/security controls) and integration patterns (SSO/Entra ID APIs Power Platform).

• Experience building automation (Power Automate/Apps bots) and improving selfservice/knowledge ecosystems (chatbot KB).

• Familiarity with DEX/analytics experience metrics (CSAT/XLAs) and meeting room/AV standards.

• Knowledge of UX/service design persona mapping and journey design; track record of measurable adoption and change outcomes.

• Strong ITIL process awareness (Incident/Problem/Change) and partnership with Service Desk for shiftleft and deflection goals.

• Excellent communication and stakeholder managementable to run IT Spotlights campaigns and execlevel updates

• Microsoft 365 Certified (Endpoint Administrator Teams Administrator or Enterprise Administrator Expert).

• ITIL Foundation; Prosci/Change Management; Power Platform (PL900/PL100/PL400) nice to have

WHAT WE OFFER

We provide compensation and benefits programs intended to attract motivate reward and retain an incredibly talented globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs including health and well-being resources family-centric policies and an agile workplace program where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile sustainable and scalable to support our employees in developing the skills needed to succeed.

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers

• Humility - Seeking out diverse perspectives and working collaboratively

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional

• Net-Zero - Committed to energy efficiency waste reduction and beneficial reuse

• Integrity - Taking responsibility for our decisions and doing what is right

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyones responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies standards and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses including attending all required safety meetings and trainings. It is expected that all incidents near misses and unsafe conditions are immediately reported to the direct manager Human Resources or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity/expression national origin disability or protected veteran status.

VISA SPONSORSHIP

PHINIA does provide sponsorship for employment visa status based on business need. However for this role applicants must be currently authorized to work on a full-time basis in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services which must be agreed upon before the unsolicited resume or offer is received.

GLOBAL TERMS OF USE AND PRIVACY STATEMENT

Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here select the geographical area where you are applying for employment and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers birth dates credit card numbers bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIAs website to verify the authenticity of any employment opportunities.

Advancing sustainability today powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA please visit .