Inside Sales Representative

RFMW is a specialty electronics distribution company focused exclusively on serving customers that require RF microwave and power components and semiconductors as well as component engineering support.

Our mission is simple: to be the go-to technical solution partner for customers seeking specialized RF&MW components from leading manufacturers. As an authorized distributor weve cultivated global relationships granting our customers access to elite engineers and innovative solutions for their unique applications.

The Role: Inside Sales Representative - office based in Nettleham Lincoln

The Inside Sales Representative reporting to the Inside Sales Manager plays a crucial role in driving commercial growth within the assigned territory working in close collaboration with regional field sales teams. This role will specifically support French-speaking countries in Europe and may be based from our Lincoln office.

Delivering customer excellence sits at the heart of this position working closely wit internal teams to ensure a seamless and high-quality customer experience.

What You Will Do:

Sales Generation:

• Generate new and repeat sales by promptly providing product information and responding to price requests.
• Prepare and deliver accurate quotes within specified timeframes.

Order Management:

• Utilize our internal Yukon System to accurately process and manage customer transactions including orders quotes returns and samples.
• Efficiently handle opportunity tracking design registrations and ship & debits.

Customer Engagement:

• Collaborate with Field Sales and Product Management teams to determine customer requirements and expectations.
• Recommend specific products and solutions based on customer needs.
• Suggest alternate products considering factors like cost availability and specifications.
• Provide up-to-date information on the availability of in-stock items.
• Obtain accurate information from vendors regarding shipment dates and expected delivery.
• Proactively recommend additional items to enhance customer satisfaction and transaction profitability.
• Increase sales and average order size through cross-selling up-selling and add-on sales.

Quality Assurance:

• Monitor delivery dates and ensure products meet customer requirements and quality expectations.

Product Knowledge:

• Continuously expand product knowledge by participating in RFMW or supplier-sponsored training.
• Utilize all available resources including product literature supplier representatives product managers and sales managers to discuss product options with customers and highlight RFMWs strengths.

Collaboration:

• Collaborate closely with Product Management teams Regional Sales Managers and other internal stakeholders.
• Proactively recommend products and services to increase sales and average order size through cross-selling up-selling and add-on sales.

Shipping:

• Receive and inspect incoming products against purchase orders.
• Verify part numbers quantities and lot codes.
• Pick and pack items accurately generating barcodes when needed.
• Ship products using the RFMW system and verify part numbers.
• Manage inventory conduct cycle counts and maintain records.
• Ensure order accuracy in a fast-paced environment.

What Youll Bring:

• GCSEs (General Certificate of Secondary Education) or equivalent in English and Maths. A pass at grade 4 or above (formerly grade C).
• Proven experience in inside sales or a related customer-facing role is advantageous.
• Familiarity with CRM software and order processing systems.
• Excellent communication and negotiation skills.
• Strong attention to detail and organizational abilities.
• Ability to work collaboratively within a team.
• Self-motivated and driven to achieve sales targets.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Willingness to learn and adapt to changing product knowledge and technology.

We Offer More Than a Job: Join Us for a Fulfilling Career Journey!

At RFMW we believe in rewarding your dedication skills and experience with a package that truly values your contributions:

• Competitive salary and incentive.
• UK benefits include:
  • 25 days annual leave public holidays with additional days awarded as your service grows.
  • Life Assurance (3x salary).
  • Pension: 7.5% employer / 3.2% employee.
  • On-site parking with modern offices.
• ComPsych - Access to EAP and online resources for you and your family to support your health and wellbeing.
• Strong product training and career development.

The Selection Process

• Psychometric Assessment via Harver.
• At least two interviews with a range of stakeholders to provide an opportunity for you to get to know us whilst we learn about your skills and experience too.

Candidates must have the full right to work in the UK. Sponsorship is not an option for this role.

Only candidates selected for interviews will be contacted due to the high volume of applications.

Required Experience:

IC