Site Coordinator I
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Job Location:
North York - Canada
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The Site Coordinator ensures effective coordination and delivery of IT support and end-user
services at PMI local offices. The role serves as a key liaison between onsite teams regional LOS
managers and global IT functions to maintain high service quality compliance and operational
excellence.
Key Responsibilities
* Coordinate and support end-user IT services at designated PMI locations ensuring
alignment with Service Level Agreements.
* Oversee onsite services such as printing videoconferencing digital signage and
connectivity.
* Collaborate with Market IT and business stakeholders to gather feedback capture
requirements and guide adoption of T&PE products.
* Work closely with IT vendors to ensure accurate and timely service delivery.
* Support local and global IT initiatives impacting the site ensuring compliance with PMI
standards.
* Engage in local change management activities in alignment with global processes.
* Monitor and report service quality metrics escalating issues when necessary.
* Ensure proper budget tracking related to onsite IT activities.
Skills & Competencies
* Strong understanding of ITIL processes and general IT service management.
* Experience with end-user technologies and onsite IT support environments.
* Knowledge of Microsoft products & AI and experience with ServiceNow is a plus.
* Strong communication and stakeholder management skills.
* Ability to work with cross-functional and global teams.
* Customer-centric mindset and problem-solving capability.
* Ability to manage multiple topics in a dynamic environment.
* Minimum 5 years of relevant experience in IT support or coordination roles.
* Knowledge & experience in IT Asset Management including mobile device services
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
