Senior Backend Software EngineerSRE GM Energy

Job Description

The Role

The Energy Cloud Platform is a highly scalable secure cloud platform in production today that connects vehicles utilities markets and IoT systems to enable smart charging bidirectional energy (V2H/V2G) and data-driven energy services. As part of the Cloud Platform & Smart Charging team you will help ensure our services remain reliable observable and ready to support mission-critical energy programs at scale.

We are looking for a Senior Backend Software Engineer Site Reliability (SRE) to lead reliability performance and operational excellence for the Energy Cloud platform while also contributing directly to backend services and platform this role you will combine strong backend software engineering skills with SRE practices to:

• Design and evolve production-ready observable services

• Build and improve CI/CD infrastructure and automation

• Lead incident response post-incident reviews and reliability improvements

• Partner closely with product engineering data and cloud platform teams

This is a senior individual contributor role: you will drive cross-team initiatives set reliability patterns others adopt and mentor engineers across the organization. You will also spend meaningful time on backend feature and platform development and the role is well-suited for someone who wants to deepen both SRE and software engineering skills.

What Youll Do:

Reliability & Operations

• Own and improve reliability for key Energy Cloud services that power electric grid programs V2H/V2G pilots and enrollment/operations experiences.

• Define and maintain SLOs/SLIs (latency error rate availability) and partner with engineering and product to ensure they reflect real customer and business needs.

• Lead rollout and continuous improvement of production observability (e.g. Datadog or similar): metrics logs traces dashboards and alerting across services.

• Implement and enforce Production Readiness Reviews (PRR) and reliability scorecards so that every new service integration and major feature meets our reliability bar before going live.

• Drive incident management: participate in and often lead on-call/incident response perform root-cause analysis and ensure post-incident actions are prioritized and completed.

Software Engineering & Automation

• Design and implement robust well-tested backend services and automation to improve system reliability performance and data integrity (e.g. telemetry ingestion pipelines charging session data flows enrollment workflows).

• Build and evolve CI/CD pipelines (e.g. GitHub Actions) to support blue/green or similar deployment strategies automated rollbacks and high-confidence releases.

• Design and validate disaster recovery and continuity patterns (backups cross-region failover runbooks simulation drills) for critical platform components.

• Partner with data engineering and platform teams to ensure data ingestion storage and processing patterns support reliability scalability and monitoring requirements.

Cross-Team Leadership

• Lead cross-team reliability initiatives that improve how multiple Energy Cloud and related services are built deployed and operated.

• Define and socialize standard patterns for observability CI/CD performance testing and data quality that other teams can adopt.

• Create clear technical documentation: runbooks design docs PRR checklists SLO definitions and reliability playbooks that make complex systems operable by others.

• Mentor engineers (SWE DevOps SRE data) on reliability best practices debugging techniques and operational excellence.

Your Skills & Abilities (Required Qualifications):

• Bachelors degree in Computer Science Software Engineering Electrical/Computer Engineering or related field or equivalent practical experience.

• 8 years of experience in software engineering DevOps or SRE roles including:

  • Designing building and operating backend or platform services in production.

  • Hands-on experience with at least one major cloud provider (Azure GCP or AWS).

• Strong programming skills in one or more languages (e.g. Python C# Java Go) and experience writing production-grade services and automation.

• Demonstrated experience with observability and monitoring (e.g. Datadog Prometheus Grafana OpenTelemetry) and implementing meaningful metrics and alerts.

• Experience with CI/CD pipelines (e.g. GitHub Actions Azure DevOps Jenkins) including automated testing deployment strategies and rollback patterns.

• Proven track record owning or co-owning on-call incident response and post-incident improvement work for production systems.

• Ability to lead cross-functional technical efforts influence without direct authority and communicate clearly with engineering product and operations stakeholders.

What Will Give You A Competitive Edge (Preferred Qualifications):

• Experience in energy utilities EV charging or large-scale IoT platforms.

• Experience with data platforms (e.g. Snowflake Databricks or similar) and designing reliable data ingestion and processing pipelines.

• Deep familiarity with SRE principles: error budgets capacity planning resilience testing chaos engineering and production game days.

• Experience designing disaster recovery strategies and running DR drills in collaboration with product and infrastructure teams.

• Experience implementing security and compliance practices (e.g. secrets management vulnerability remediation secure pipelines) in partnership with security and cloud platform teams.

• Demonstrated success mentoring other engineers and raising the bar for reliability and operational excellence across multiple teams.

#LI-SB3

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