Patient Services Associate II Villanova Center Jefferson Health

Job Details

Job Description

Job Duties

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson. (Do not delete move or overwrite this statement.)
• Processes check-in and/or check-out point-of-service activities and scheduling of patient appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient workflow of the practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients and visitors in a professional manner both in person and over the phone.
• Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal state and local regulations.
• Performs other duties as assigned.

Position Summary

The Patient Services Associate II plays a central role in supporting the delivery of Integrative Medicine clinical programs by ensuring a seamless and exceptional patient experience. Programs include hormone replacement therapy integrative cancer recovery executive health integrative weight management and other specialized services.

This position combines administrative support workflow coordination patient education logistics and e-commerce management. The Patient Services Associate II ensures smooth daily operations enhances program efficiency and supports the delivery of personalized coordinated care.

Essential Functions

Program & Patient Workflow Coordination

• Oversee daily operational flow for all department programs ensuring timely scheduling follow-ups and support of patient care plans.
• Manage non-clinical patient inquiries via phone email and online platforms.
• Coordinate patient appointments testing procedures and integrative services including imaging (MRI/PET) research studies and clinical programs.
• Monitor provider schedules and patient timelines; partner with the Operations Manager to optimize provider utilization and program delivery.

Administrative & Retail/E-commerce Operations

• Support fee-for-service and specialty billing processes including pre-authorizations and insurance verification.
• Maintain proficiency in EPIC (EMR) including scheduling messaging and documentation workflows.
• Manage inventory sales and reporting for retail products including supplements tied to patient care plans.
• Oversee e-commerce platforms (e.g. Shopify) ensuring accurate order tracking timely fulfillment and inventory control.

Collaboration & Communication

• Maintain consistent communication with the Center City office to support a seamless patient experience and accurate inventory management.
• Collaborate with administrative and clinical teams to ensure efficient workflows and a professional environment.
• Identify opportunities to improve operational efficiency enhance patient experience and support program growth.
• Interact with co-workers visitors and staff consistent with the core values of Jefferson Health.

Minimum Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills with the ability to interact courteously with patients and visitors.
• Commitment to delivering a positive patient experience.
• Ability to process and interpret data accurately.
• Strong multitasking skills with the ability to manage time-sensitive workloads.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

For more benefits information please click here