Facilities Management Operations Manager

About the role:

We have a great opportunity for an experienced Facilities Manager to join our Operations team as a FM Operations Manager in our Birmingham office.

You will lead the day-to-day operational Facilities and Workspace Management across our UK offices in Birmingham Leeds and London with full accountability for outsourced FM providers to ensure contractual compliance and an excellent client and colleague experience.

The role will drive effective contract management Health & Safety and Environmental compliance across the estate ensuring safe consistent and professional working practices. You will also identify opportunities to improve service delivery efficiency and innovation across FM contracts and service lines.

Acting as the key point of contact you will proactively identify cost efficiencies with supply partners with a particular focus on the Total Facilities Management (TFM) contract alongside other contractors and in-house teams as required.

The role will be predominantly office-based and primarily based at 2 Snow Hill Birmingham with travel to other UK offices.

About you:

Were seeking a confident and selfmotivated Facilities Management professional with extensive operational FM experience and a strong understanding of outsourced service delivery. Youll bringeither a recognised FM qualification (such as IWFM/BIFM Level 5 or equivalent) or substantial handson operational FM experience alongside a NEBOSH General Certificate (or equivalent). Youll have a strong working knowledge of health safety and fire compliance in occupied buildings and be comfortable providing assurance and escalating operational risks where necessary.

Youll have demonstrable clientside experience managing an outsourced Total Facilities Management (TFM) provider with a proven ability to drive effective contract management and performanceled outcomes. With comprehensive knowledge of statutory and regulatory requirements across Facilities Management Health & Safety and Environmental compliance youll be comfortable identifying and proactively managing risk while maintaining safe consistent and professional working practices. Experience of managing a multisite property portfolio would be an advantage.

Youll thrive in a fastpaced serviceled environment bringing excellent organisational and administrative skills including strong Excel capability. Confident and resilient youll be able to work under pressure across multiple stakeholders while consistently delivering a high standard of client communication skills and a collaborative teamfocused approach are essential as is the willingness to travel between UK offices to support a genuine one team ethos.

What We Can Offer You:

The opportunity to work for a firm which has been recognised as one of the best places to work in the UK and has been ranked by Great Place to Work for 26 consecutive years.

Excellent benefits including:

• 25 days annual leave with the option to buy up to a weeks extra annual leave
• Free private medical insurance and the option to add family members
• A generous pension allowance
• Life assurance covering four times your annual salary
• The chance of a three-month sabbatical every five years
• Maternity paternity and adoption leave schemes
• A range of health and wellbeing programmes
• State of the art offices in Birmingham with an onsite restaurant
• Opportunities to flourish in your role through training and personal development

Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firmand to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour nationality ethnicity national origins) religion or belief age disability sexual orientation sex gender re-assignment and gender identity marriage and civil partnership and pregnancy maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLGwe seek to attract and retain talented people from a diverse range of backgrounds and cultures to create an exciting and rewarding place to work. Our aim is to fulfil everyones potential and together to achieve personal and business goals.

If you have any queries in relation to this position or would like to see a full job description please contact Meg Astley at

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