Division of Education and Compliance
400 W Congress St. Tucson AZ 85701

Salary: $45000

Grade: 19

Closing Date: 5/08/2026

The Field Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating
counties and cities. Assigned tax cases could include Individual Income Corporate Income Withholding and Transaction
Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls
and field visits to residencies places of employment and/or business locations and will educate taxpayers while
promoting voluntary taxpayer compliance.

Tax Collection & Customer Service

• Contacts taxpayers via phone call to resolve delinquent tax liabilities as assigned
  
• Schedules field visits to taxpayers residencies places of employment and/or
  business locations
  
• Educate taxpayers and promote voluntary compliance by reviewing financial
  statements providing supporting documentation and offering assistance on how to
  obtain and maintain tax compliance
  
• Negotiate payment arrangements
  
• Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax
  liabilities by determining lien property reviewing and analyzing the value of
  assets/inventory securing the property preparing and conducting assets for public
  auction and physically moving assets to set up a sale

In-person Collection

• Meets with taxpayers in person to conduct field visits requiring in-state travel to taxpayers
  residencies places of employment and/or business locations to resolve delinquent tax
  liabilities as assigned Administrative and Collection Enforcement
  
• In accordance with ARS Title 42 initiate administrative enforcement to include the
  filing of tax liens issuing of levies for rights to property referring cases to the Order
  to Show Cause hearings filing of complaints for suspension/revocation of Registrar Contractors licenses filing of affidavits of tax deficiencies with the Arizona Liquor
  Board and Control and filing liens with AZ MVD
  
• Issue subpoenas to obtain and verify financial information administrative
  enforcement and cases referred to the Attorney Generals Office for civil proceedings
  
• File all public documents in statutory required locations
  
• Confer with attorneys on complex case issues as needed

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws regulations policies and best practices related to
  taxation through regular engagement in activities
  
• Actively contributes to team and individual effectiveness through the following: -
  
• Completes all required training in a timely manner.
• May complete periodic metrics projects huddle boards and reports as
  requested.
  
• Maximizes work processes and deliverables through lean principles within the
  Arizona Management System (AMS); and provides recommendations for process
  improvement and engages in continuous improvement efforts as assigned.
  
  

Knowledge/Understanding

• Basic knowledge and understanding of Federal and State tax statutes administrative rules and regulations
  
• Basic knowledge and understanding of tax collection enforcement rules and regulations
  
• Knowledge of investigative and research techniques
  
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from
  agencies such as the IRS
  
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills

• Excellent communications skills to include verbal written and active listening with the ability to convey tax-related
  information in laymans terms
  
• Excellent interpersonal skills and demeanor
  
• Strong negotiation and persuasion skills
  
• Effective organization and time management skills with the ability to make measurable progress on multiple
  priorities
  
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office
  Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail
  Sheets Docs and Drive

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance
  verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona
  Department of Public Safety
  
• Ability to read interpret disseminate and apply complex and comprehensive tax related information laws policies
  legislative proposals and contracts
  
• Ability to think creatively critically and strategically when analyzing and proposing compliance solutions
  
• Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an
  appropriate manner
  
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the
  relevant information and data needed to address the problem.
  
• Ability to travel 25-35% of the time within the Arizona region and 10% out of state
  
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About
  One Another

Additional Job Demands

• Ability of driving throughout the State of Arizona
  
• In the course of performing the essential duties one must be able to exert up to 50 pounds of force occasionally
  and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Some exposure to adverse environmental conditions when conducting field collection duties
  
• If completing work remotely must perform job duties in a dedicated secured space with internet access

• Training and experience with multiple tax system
• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelors Degree (e.g. B.A.)training coursework and work experience relevant to the assignment.
• Minimum one year of collections experience
• Minimum of one year of customer service experience
• Valid US State-issued Driver License

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
• State and Federal Criminal Background Check including fingerprinting
• Arizona Tax Filing Records Check
  If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical dental life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary.

Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.