Engineering ManagerTeam Lead

Humach is reinventing customer experience with emotionally intelligent AI agents. As the creators of the worlds most customer-centric digital workforce we blend cutting-edge LLMs voice biometrics and intelligent orchestration into real-time service solutions. Backed by top partners and ambitious clients were scaling fast and need a technical leader to support our team.

Humach is hiring anEngineering Manager / Team Leadto lead and scale a high-performing AI engineering team responsible for building and operatingHumachsdigital agent and orchestration platform. This role blendspeopleleadership technical oversight and hands-on collaboration to ensure reliable scalable and compliant AI-powered solutions are delivered to clients.

This is a working leader role focused on execution technical excellence and team developmentpartnering closely with Product Client Success and Architecture whileremainingdeeply grounded in engineering realities.

This is a fully remote position open to candidates who currentlyresideinIowa Wisconsin Illinois Texas Florida New Jersey Michigan and Minnesota.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead coach and develop a distributed team of engineers working on AI-driven LLM integrated workflows digital voice agents and cloud-native services.
• Own day-to-day engineering execution ensuring delivery against product roadmaps client commitments and quality standards.
• Provide technical leadership across the AI platform including agent orchestration integrations and real-time systems.
• Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect ensuring solutions meet scalability reliability security and compliance standards.
• Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables.
• Collaborate with Customer Success teams to support production deployments incident resolution and continuous improvement.
• Establish and reinforce engineering best practices around code quality documentation testing observability and release management.
• Hire onboard and retain high-quality engineers while fostering a culture of ownership accountability and learning.
• Ensure teams are effectively prioritizing work managing technical debt and balancing speed with long-term platform health.
• Contribute to planning and execution across multiple concurrent initiatives in a fast-paced client-facing environment.

QUALIFICATIONS & REQUIREMENTS

• Bachelors degree in Computer Science Engineering ora relatedfield.
• 610 years of experience in AI SaaS or customer experience platforms; or an equivalent combination of education and experience.
• Hands-on experience integrating and operating AI voice technologies including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems preferably AWS.
• Clear communicator who can align technical teams with product goals and operational realities.
• Experience leading teams with modern software delivery practices including sprint planning backlog management and release coordination.
• Demonstrated commitment to delivering highquality results with speed ownership and a strongteamculture.
• Experience with AI evaluation practices including bias testing and risk assessment in production systems.
• Prior experience working with geographically dispersed teams across the U.S. India and Europe.
• Willingness to work outside standard business hours to support client needs and critical initiatives.
• Experience with contact center technologies such as Amazon Connect Genesys NICETalkdesk or Five9 is preferred.

Humach offers a competitive compensation and benefits package including medical dental 401k life insurance paid time off and much more.