Senior Installation Technician

Senior Installation Technician
KeenLogicisseekingto hire aSenior Installation Techniciansupporting theUnited States Senateon a multi-year Information Technology Support program providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years beginning March 1 2026(two base years and fouroptionyears) offering long-term stability and growth.

Work will be performedon-site at Senate facilities in Washington DC and other approved Senate locations asrequired. This is a full-time position offering Fortune 500-level health/dental/vision PTO 401k and Life Insurance.

Senior Installation Technicians provideon-site field supportfor Senate offices including hardware installations moves replacements and emergency repairs. This role requires strong technical skills and direct customer interaction.

Qualifications

• Must be able to pass a Senate background check and must be eligible for SenateOfficebuilding access
• 6 years of IT field support experience
• Strong customer service skills.
• One of the following certifications: ITIL Security HP AppleMicrosoft

Duties and Responsibilities

• Provides on-site technical support at Senate state and field offices including hardware installations returns to stock (RTS) equipment replacements and emergency repair services
• Interfaces directly with Senators staff and authorized users delivering professional customer-focused support in a high-visibility environment
• Installs testsmaintains and repairs equipment integrated systems subsystems and approved software at Senate locationsin accordance withestablished standards
• Assembles installs and configures systems and equipment based on site assessments floor plans schematics and technical documentation
• Performs equipment upgrades relocations and removals ensuring coordination with engineering changes and approved configurations
• Provides instruction to users on proper equipment operation and basic troubleshooting as appropriate
• Performs preventative maintenance and diagnostics toidentifyand resolve equipment issues and minimize downtime
• Troubleshoots hardware and connectivity issues efficiently to restore service within establishedtimeframes
• Ensuresaccurateasset tagging documentation and inventory updatesin accordance withSenate procedures
• Coordinates with Help Desklogistics and technical teams to support deployments office moves and surge requirements
• Adheres to security safety and compliance requirements while working on-site at Senate facilities
• Maintains awareness of scheduled deployments hardware refresh cycles and emergency response procedures
• Documents installation activities configurations and resolutions in the designated tracking systems