Software & Hardware Administrator

Software & Hardware Administrator

Company: UCH Property Management

About UCH

UCH is a Philadelphia-based property management company with significant real estate holdings throughout the greater Philadelphia metropolitan area. Our portfolio includes approximately 4000 residential units and 250000 square feet of commercial space. We pride ourselves on operational excellence strong internal collaboration and providing a high-quality experience for both residents and employees.

Position Overview

We are seeking a Software & Hardware Administrator who is bright focused solution-oriented and customer-service driven. This individual will be responsible for ensuring the stability security and effectiveness of all technology systems across the organization. The ideal candidate is proactive detail-oriented and thrives in a fast-paced service-focused environment.

This role plays a critical part in maintaining the digital integrity of the company and supporting day-to-day operations through reliable technology.

Key Responsibilities

• Maintain a safe stable and secure technical environment across the organization
• Support employee and resident satisfaction through effective use of software and hardware systems
• Install configure troubleshoot and maintain software applications
• Assist with hardware deployment setup upgrades and troubleshooting
• Accurately track manage and inventory IT equipment and technology assets
• Respond to and manage both remote and onsite support requests via phone email and ticketing system
• Review and assist with system documentation feasibility assessments design and testing
• Collaborate with the Training Manager to deliver best-in-class software training for employees
• Identify opportunities to maximize system capabilities and improve operational efficiency
• Deliver consistent professional and high-quality internal customer service
• Periodically travel to company properties for on-site technical support as needed
  

Ideal Candidate Profile

• Bachelors Degree required
• Prior experience in Information Technology required
• Experience in Property Management is a plus
• Experience with Entrata Property Management Software is a plus
• Working knowledge of HTML and Python is a plus
• Basic understanding of Domains DNS TCP/IP and website fundamentals is a plus
• Advanced proficiency in Microsoft Office (Excel Outlook Word etc.)
• Excellent written and verbal communication skills
• Strong customer service and employee relations skills
• Ability to multi-task and prioritize effectively
• Highly self-motivated with superior attention to detail
• Demonstrated problem-solving mindset and positive attitude

Why Join UCH

• Work with a well-established Philadelphia-based company
• Join a collaborative solutions-driven team
• Opportunity to impact operational efficiency and employee experience
• Stable portfolio with diverse technology needs

Our Comprehensive Benefits Package for Full-Time Employees Includes:

Opportunities for professional and personal development and career growth
Competitive Salary
Comprehensive Health Insurance - Medical Dental Vision
Medical & Dependent Care Flexible Spending Accounts (FSA)
Retirement plan 401(k) with up to 4% employer match
Paid Time Off (vacation sick 9 holidays 2 floating holidays)
Employer-paid Short-term Disability
Voluntary Long-term Disability
Voluntary Life Insurance
Voluntary Hospital Indemnity Insurance
Employee Assistance Program (EAP)
Annual Awards & Recognition
Company Paid Certifications & Licensing
Employee Referral Program
Apartment Discount Available

Link to our real estate portfolio: