Provide members with a high level of support services support in a friendly efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference
Duties include releasing Remote Deposit Capture deposits processing share draft returns processing Fed Returns encoding error disputes Pega service requests processing member affidavits Accounting adjustments and assisting with creating procedures.
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals including but not limited to service level achievement timeliness of tasks quality of work service quality and others as assigned
Provide support service and research for members and other departments within DCU.
Answer incoming Hunt Line(s) calls in a professional manner
Perform all job-related duties and participate in various team projects as assigned by the Deposit Services Manager or Team Leader.
Cross-train within Deposit Services Department to assist other teams as needed.
What Youll Need
Education and Experience Requirements:
Prior financial institution experience preferred
Prior customer service experience
Strong PC Skills with an emphasis on Microsoft Office
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1700 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Expected Pay Range
$20.50 - $22.60 / hour
ScheduleM - F 8-5What Youll DoSummary/Objective:Provide members with a high level of support services support in a friendly efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals.Essential F...
Schedule
M - F 8-5
What Youll Do
Summary/Objective:
Provide members with a high level of support services support in a friendly efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference
Duties include releasing Remote Deposit Capture deposits processing share draft returns processing Fed Returns encoding error disputes Pega service requests processing member affidavits Accounting adjustments and assisting with creating procedures.
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals including but not limited to service level achievement timeliness of tasks quality of work service quality and others as assigned
Provide support service and research for members and other departments within DCU.
Answer incoming Hunt Line(s) calls in a professional manner
Perform all job-related duties and participate in various team projects as assigned by the Deposit Services Manager or Team Leader.
Cross-train within Deposit Services Department to assist other teams as needed.
What Youll Need
Education and Experience Requirements:
Prior financial institution experience preferred
Prior customer service experience
Strong PC Skills with an emphasis on Microsoft Office
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1700 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Find out why DCU has become one of the largest and most successful credit unions in the country, with over one million users and 5,900 co-op shared branches.
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