Solution Engineer Associate

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As an Associate Solution Engineer you will join Infobips Solution Engineering division in an entry-level role focused on learning our products solutions and customer businesses. Working under the supervision of a mentor and senior team members you will participate in solution proposals solution design delivery and integrations. This role offers exposure to both technical and commercial aspects of Infobips solutions with the opportunity to grow as a generalist or gradually specialize in areas such as CX consultancy solution and product expertise or industry focus. Your core mission is to help customers understand the value of Infobips solutions and services while continuously developing your skills.

What youll do

• Develop a foundational understanding of customers businesses to identify which Infobip solutions and products best support their growth

• Assist in designing new and innovative solutions aligned with customer business needs

• Collect technical requirements and design simple technical solutions and service integration plans

• Support the handling of technical and security questionnaires

• Conduct engaging demos and proofs of concept (POCs)

• Assist with scoping exercises and contribute to service quote estimations

• Support the implementation of solutions for new and existing customers

• Deliver clear comprehensive technical documentation

• Configure and implement Infobip solutions based on customer requirements

• Conduct training and solution enablement sessions for SMB customers and document outcomes with meeting minutes and summaries

• Contribute to internal initiatives document best practices and share knowledge through departmental communities of practice

• Build understanding of local market requirements and trends

• Continuously learn Infobips products and solutions both technically and commercially staying up to date with changes and upgrades

What makes you a strong fit

• Degree in engineering computer science information technology or a similar field

• 1 to 2 years of experience in a similar or related role

• Strong interest in understanding business problems and customer needs demonstrated through internships university projects case studies or hackathons

• Hands-on exposure to AI and LLM solutions such as chatbots or agents prompt engineering basic retrieval-augmented generation (RAG) or API integrations gained through academic or personal projects

• Strong communication and collaboration skills across teams and stakeholders

• Fluent in spoken and written in English and Italian

• Solid problem-solving and troubleshooting skills with moderate guidance

• Structured detail-oriented and reliable in a fast-paced environment

• Curious and proactive learner with interest in customer needs solution design and industry trends

Nice-to-have qualifications

• Early interest in specializing in areas such as CX consultancy solution and product expertise or industry-focused solution engineering

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.